If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. We also ensure all reviews are published without moderation. Then you've come to the right place. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. We do the work for you - while you can relax. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. Rentola makes the market open and easily navigated. The customer service department were very helpful and professional. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. . Are you looking for your new rental property? Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. You can also use our smart filtering options to find your new dream home. Find rental - free. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Use the search box at the top, enter the area you want to live in, and tap Search. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Apartments and houses for rent. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. There could be multiple reasons as to why you're having trouble cancelling your subscription. Customer service is both a type of job and a set of job skills. Abbiamo richiesto i suoi dati di contatto per poterla contattare. Filter your search by city, rent, home type etc. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. Here are 8 tips for writing great reviews. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. They resolved my refund issue within a few hours with no quibbling. Best, DavidRentola.ie. We guide you before, during and after your relocation. We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. How can we help you today? Rentola.ie . Looking forward to your cooperation. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. Find out how we combat fake reviews. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Offering amazing customer service is important if you want to retain customers and grow your business. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Customer service rentola. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Awful. 492,834 available rentals. How can we help you today? Find rental home in Vancouver. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Looking forward to your cooperation. Best regardRentola.ie. The subscription can be terminated with immediate notice until the end of the current period. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Resolve tickets more than three times faster. Verification can help ensure real people write reviews about real companies. Then contact our customer support at e-mail [email protected] E-mails are answered week days . Apartments and houses for rent. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Your feedback means a lot to us. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Please contact us at info@rentola.ie so our customer service can assist you in the matter. Are you looking for your new rental property? Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Filter your search by city, rent, home type etc. The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. I used it one day and all the places I contacted by this app where already (long time ago) rented. By reporting a property ad you help yourself, the other customers and us. I would highly recommend Rentola. 27,321 available rentals. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Reply from Rentola.ie - Making property search smarter. How can we help you today? You should keep this in mind! For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. What an absolute rip off!!! SCAM SCAM SCAM!! We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. Looking forward to your cooperation. Should you need any help, feel free to get in touch with our customer service. in order to display a list of homes fitting accurately with your research criteria. Why oh why didn't I read the reviews. Adis was very helpful in resolving my problem. We are a rental home search engine. Outstanding customer service provided by Rentola! Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. You can also use our smart filtering options to find your new dream home. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Are you looking for your new rental property? Do you agree with Rentola.com - Making property search smarter's TrustScore? Thank you! Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Aug 18, 2022. Why can't I unsubscribe? Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. . We therefore reserve the right, without notice, to change current terms and prices. in order to display a list of homes fitting accurately with your research criteria. We have requested your contact details so we can get in touch with you. All i urgently need is a 2-bedroom apartment/house in Lucan. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. Below is a list of 12 good customer service examples we put together: 1. Ci dispiace che non siate soddisfatti del nostro servizio. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. subscription fees. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. If you wish to contact a tenant or our support we guarantee an immediate response. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Date of experience: 27 November 2022. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. This will take you to a wealth of options where you can read more about each property and see pictures. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Popular searches. About. Are you looking for your new rental property? You can also use our smart filtering options to find your new dream home. Customer Service. Then you've come to the right place. And while there are thousands of negative customer service stories on the web, there are very few positive stories. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Collins COBUILD Advanced English Dictionary Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. I sent messages on facebook, mail, etc. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. +61,137 homes for rent Price comparison 10.00-16.00 customer support. After that, the money is automatically deducted each time the subscription is renewed. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. Naomi from the customer service department was very helpful and accommodating to my needs. Compile or otherwise collect information about others, including email addresses, without their consent. 1. part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT . How does carpet steam cleaning purify your surroundings? How do I pay for a subscription? Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Some customer service definitions can be broader. Overall superb experience. No response until these dates. He has autism I don't drive I need him to be in big school next term. Our prices are quoted in EUR and these may change from time to time. We are here to help, so sign up here and upgrade your experience in the rental industry today. Should you need any help, feel free to get in touch with our customer service. 20 then to just go VIEW a house. Hello Michaela,Thank you for your review. . Tips for avoiding housing fraud and scam ads. Here are 8 tips for writing great reviews. 4.6 Good customer service examples. Action step. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. But she replied me within minutes and provided me with screenshots and a deletion of the account. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. In Italy, its totally fake. I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. Bypass measures used to prevent or restrict access to our services. Expand your search and see available rentals in popular cities. Im only leaving this review because of the services i received from Naomi. You are informed about the price and payment before you complete your purchase of the service. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Violate these Terms or our Advertising Rules. I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. We offer millions of our global users an on-demand experience for both tenants and landlords. Apartments and houses for . We do the work for you - while you relax. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. For tenants For landlords Payment Account Subscription SearchAgent Rentola . Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Rentola is a recommendable site for rental searches to those in need. Apartments and houses for rent. At Rentola, we facilitate the contact . La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Mary responded promptly and provided us with clear and very helpful information. Kind regards, David Rentola. Find rental - free. It was resolved quickly and smoothly So greatful! Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Verification can help ensure real people write reviews about real companies. ad. Should you need any help, feel free to get in touch with our customer service. 4. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. Have a great day!Best regards Rentola. Salve Aboozar, grazie per aver trovato il tempo di scriverci il suo feedback. Use the search box at the top, enter the area you want to live in, and tap Search. To cancel your subscription, you need to sign in. Great customer support. Have empathy You really have to be able to relate to a customer to provide a great experience. Looking forward to your cooperation. subscription fees. 2. Are you looking for your new rental property? About; Terms and conditions; Blog; Buy Premium Profile; . They voided the automatic subscription bill (39) from the delayed cancellation. Retention correlates to customer satisfaction 4. 23 Jan 2023. Voice your opinion today and hear what 295 customers have already said. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. This agreement is governed by local laws. Then you've come to the right place. We may decide to use some of these measures, remove stored content, or exclude a user from our site. Popular searches . We are a rental home search engine. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Find rental - free. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. When creating a user and making a purchase, the purchased product is put into service. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. Eve Lynn. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. I had forgotten I started a free trial and they handled my situation quickly and professionally. We also ensure all reviews are published without moderation. Answering questions about a company's products or services. Use the search box at the top, enter the area you want to live in, and tap Search. Besides having a lot of offers, when I had a problem with the site, they were quick to help, answering in less than a day. I was amazed. Find rental home in . Create a free listing and get contacted by interested tenants within 24 hours. Anyone can write a Trustpilot review. Ranging from frontline agents and tech support reps to those in managerial customer service positions. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Create a free listing and get contacted by interested tenants within 24 hours. Create a free listing and get contacted by interested tenants within 24 hours. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Do you agree with Rentola.co.uk - Making property search smarter's 4-star rating? +2,414 rental homes Price comparison 10.00-16.00 customer support. The most popular cities on Rentola. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Find rental - free. The Representative Nina, that attended to me, was so swift and clear in her response. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. So please get back to me as I want a refund as soon as possible. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Sep. 27, 2022. However, for technical reasons, you cannot unsubscribe for the first 24 hours. 29 customer service phrases. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. These terms are last updated August 2020. This company is EXTREMELY dodgy. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Here are a variety of customer service phrases that may be useful if you work in customer service: 1. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. They have been unable to resolve the issue. Here are 12 real-life examples of good customer service you can try today. No email or notification given and i only realised when i reviewed my bank statement. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. Companies can ask for reviews via automatic invitations. Expand your search and see available rentals in popular cities. You can also use our smart filtering options to find your new dream home. no: 2360 We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Account no: 0729357243 . Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. You can unsubscribe at any time. Find rental - free. We have requested your contact details so we can get in touch with you. Customer service is not only about what you do, but also your attitude. Were sorry you arent satisfied with our service. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. While the change is subtle, the effects are drastic. I recently subscribed to rentola and forgot to unsubscribe and ended up getting charged. Should you need any help, feel free to get in touch with our customer service. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Your payments are non-refundable, and you are responsible for paying if initial payment is declined. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. Hi Celia,Thank you very much for your review. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. You pay by registering your payment card on our website. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! On my last review, Rentola said they would contact me regarding my issue. 61,137 available rentals. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Hi Katayon,Thank you very much for your review. When I explained what happened, they listened and attended to the issue. Reply from Rentola.it. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. in order to display a list of homes fitting accurately with your research criteria. Categories. Search. Fast and safe communication. 1 Dec 2022. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Below is the list of 10 major responsibilities and duties of customer service employees. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Dave was very helpful, I am glad that he was so professional. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. . In 2023 we aspire to reach 50 million users around the world. Rentola.ie. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed.