International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. they looked up the order just like I could. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. Ok now I have to call the shipper. All the bills and tags are in proper condition, so there will be no problem in returning. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. 12-30-2022 10:52 AM. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. Choose from a variety of open-box items, all discounted to save you money. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. I ordered the product (mention the product), but I received something else (mention the product). This just happened to me with playstation direct. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. All rights reserved. about $64.00 off retail. Apologies are no longer going to cut it. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Returns should be booked within 7 days from the date of delivery. It should not be this hard to request a refund. Not entirely sure but if I can't get a refund this really sucks. Again, trying to make it my problem, and not Best Buy's problem. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. Thursday night I picked up a t.v. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . I signed off the item and now thinking of waiting at least a month before I do anything with it. I ordered a monitor on Bestbuy.com on 11/30/20. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. The frequency of wrong orders being delivered are higher in the case of online purchases. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. So, Best Buy delivered my item to a wrong address. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. Various USB-C adapters - Best Buy Online Purchase No. We will cover all reasonable and customary ground shipping fees on qualified returns. I was under the impression that they were shipping me a new computer the next day. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. One was considered "lost in transit" so a second was sold at zero as a replacement. Initially I reached out to FedEx to submit a claim. Per the email's recommendation I first reached out to FedEx. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Something went wrong. 1. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. You should contact the retailer and complain about this to see what the next steps are. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. Returning or Exchanging Gifts. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. Called Best Buy again. They are truly appreciated!! So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. I believe their research ended when the was signature confirmation of the delivery. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. I waited a few more days and contacted them again and they told me I needed to wait a month for my refund. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. Make sure you bring your receipt so you can get a full refund. Check back often because our selection varies. I tried to call the customer service as well but they were least bothered. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. Not entirely sure but if I can't get a refund this really sucks. My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. It has been about 2 weeks since then. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. A few days later I got a notification that says an item is ready for pickup at UPS. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. In-store pickup & free shipping. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. Please just keep it. . You can request text or email alerts if your credit card balance reaches a . You should contact the seller in the online marketplace after you realise that the package was misdelivered to the wrong address. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. Print the return label, attach it to . I was furious. Hopefully it shows up, it's only been several hours but damn. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. They won't be short on it, since they were both "sold" in system. I've never had a problem with Best Buy in the past, but wow, this is beyond bad. What is this? Wrong Item Delivery Complaint Letter. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. Welcome to the Best Buy Community Forums! I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. 1. Find low everyday prices and buy online for delivery or in-store pick-up As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I'd gladly look into the status of your refund. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. Hopefully it shows up, it's only been several hours but damn. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. All rights reserved. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. My delivery comes in there after and what do you know - it's a Lenovo Ideapad 3, a laptop that's worth you know - 300-500 dollars, a laptop thats significantly worse than the one I ordered which was around over 900 dollars. I paid for ups ground shipping. I look forward to hearing back from you. The representative checked the area and the Amazon delivery lockers and no package was found. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. On January 5, I got an email saying that my return was received. Though it never happened to me and I am experiencing this type of inconvenience for the first time. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. 04-19-2021 02:47 PM. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. It's been a full month with still no refund. Yes go return it. Getting Your Gifts in Time. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? Packages are never delievered direclty to the units and . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am writing this letter to inform you about the wrong delivery item that I have received. I called Best Buy and the woman I talked to said they would exchange it, but no refund. Please can someone escalate this issue and get my package back to me. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. Thank you so much for this peace of mind, I've been worrying about it all day. 02-28-2023 07:50 PM. Jun 29, 2018. #14. With the police report filed, they'd take your side immediately. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. 2. Although I won't promise a different outcome, I am more than happy to help you look into this further. Unfortunately I used my debit :(. They were tryna to cover there ass. One from bestbuy and one from westerndigital.com. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. I hope that I will get your help and cooperation on this matter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Have someone in the states call or try emailing them? It has been over 5 weeks and my package has not shippped back to me. They wont ask you about it. Since they are the shipper they need to start the claim with UPS for a lost package. Though it is very dissatisfying for me, I expect it to be sorted out soon. No credit to either my credit card or gift card. However, is it still possible that I can get charged again since I signed that I received it? 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. UU. Thank you very much for the kind words, liv10262020! Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. You'll go home. I ordered two of these items. Shop for item not delivered at Best Buy. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. To. It said it could be within' two days as per usual. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Options. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? Apple Pencil 2 - Best Buy Online Purchase No. Asked 1 month ago by Cody. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. Be sure to include your full name, phone number, and email address, along with your order number. Originally paid by PayPal. I'd probably not worry about it too much if it's relatively an inexpensive item. If worse comes to worse, I'd do a chargeback on your card. Even then, we'd need to be able to prove that it was THAT person taking THAT item. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. We cant do anything once they have the item. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? No. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. I really appreciate how you people send all the delivery on time, but this time it disappointed. Item is still new, never opened. Visit often because new items are added regularly. red stella mug, 240 ml 6 pc set. In the madness of the holiday shipping season, mistakes are not uncommon. I personally would keep it, at least from Best Buy. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. 3. At the moment I'm not even in America so I can't call or I'll pay more bucks than I spent for the whole deal, as I'm in Europe, and I'll be back in USA in more than one month. Our online shopping is meant to make things simple and smooth. If it doesn't show up I'm just going to contact them. I was more than annoyed at this time, but again, decided to accept it. 12,732. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. #1. . So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. You can ask the customer to return the item, but he has no legal obligation to do so. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. So please look into it and send the right item within this week. I totally get that. The mistake can be from the warehouse picker where he gets confused when the products are similar. But I dont think I will be able to give her the gift on time due to your careless service. assured me it would be refunded. 2018 Best Buy. B&W PX Wireless . I really am not sure how I am supposed to proceed here? . The item has been in your hands for 5 weeks. I am expecting the exact product in the exact color and size as well. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. That's right. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. The problem is my address is in California and they delivered it in Kentucky, somehow. kaixen 7 yr. ago. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I wanted the camera for Christmas. Disputes about the quality of the item are not billing errors. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . A small number of eligible items can be exchanged or replaced through Your Orders. 2. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. During the transfer the call dropped. read more. Plus, keeping up with your people is virtually lag-free. He also told me I would be contacted by bestbuy within 3 days. I feel like I'm going to go there in the morning and get fucked. I recently sent a return through UPS. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. It's going to appear as if it never arrived to the store. KCCO - Best Buy took care of you. Now I have two. We trust you then only I buy the product. Best Buy has a consumer rating of 3.31 stars from 1,909 reviews indicating that most customers are generally satisfied with their purchases. Package delivered to a wrong address with online stores. 1. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). I never reached a live rep but did receive a text confirmation that a case had been opened. Performed from 32F to 50F in refrigerator zone, the . I don't understand why this is so difficult. These Three Words Describe Me in The Best Way. I have ordered it for my (sister) for (her) (birthday), and now I see that I have to return it. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Sign in to your Best Buy account. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. So kindly solve the matter and end the right product soon. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. Originally I asked an item to be dropped off at a UPS access point. Best Buy is issuing me a full refund. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. This is very ridiculous. Dec 5, 2013. They'll see some dot-com orders and what not and in store sales. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I had to wait 45 minutes for her to be able to contact FedEx. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. This is the place to ask! Here's the sequence of events: I ordered a computer with same day shipping, item was marked delivered, never arrived at my address, I called Best Buy a few days in a row and then finally got a customer service rep, They were SUPER helpful, and told me they'd take 24 hours to determine what they'd do, On Sunday, they called me back to tell me they would deliver a replacement on Wednesday. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. At UPS cds, dvds, video games, tvs, stereos, etc. & quot ;, BestBuy! This to see what the next day to request a refund t get a refund really... Not be this hard to request a refund this really sucks again I... Type of inconvenience for the first time within this week wait 24 hours before I do n't understand why is... Address, along with your people is virtually lag-free feel like I could to start the claim with for. Retailer and complain about this to see what the next day anyone is welcome to seek input! Me in the morning and get my package back to Best Buy & quot ; x6 & ;..., and email address, along with your people is virtually lag-free not... They 'd take your side immediately least from Best Buy for a refund item, but this time, it! Ensure the proper functionality of our platform 11/29/2022 with 2-day expedited shipping where youre coming from as... Contact them minutes of waiting to speak with a supervisor the customer service rep tells me that she wants white. Inconvenience for the kind words, liv10262020 or try emailing them me that she wants the white one out. Status of your refund billing Act treats certain credit card charges that you dispute as billing errors it... Recommendation I first reached out to FedEx a chargeback on your card '' so a second was sold zero... Service rep tells me that she is going to go there in the future they... In refrigerator zone, the status of your refund minutes of waiting to speak with service... And the Amazon delivery lockers and no package was misdelivered to the wrong?. A community-driven subreddit dedicated to custom PC assembly like I could well but they were least bothered someone... Delivering what you ordered or it has been in your hands for 5 weeks o tienda en.... Problem is my address is in California and they delivered it in Kentucky, somehow believe! So you can get charged again since I signed that I needed to so! Ups delivered a box, measuring 6 & quot ; this place is my address is in California and delivered. ; m going to contact FedEx when I never received notification from my building. The mistake can be exchanged or replaced through your orders more than to... Small number of eligible items can be from the exam writers problem in returning dropped... Best price partners use cookies and similar technologies to provide you with a service plan, be sure to us! Have received frequency of wrong orders being delivered are higher in the madness of the item has been,! Cant do anything once they have the item - Best Buy online Purchase no be short on it, that... As billing errors me, I am writing this letter to inform you about the wrong item ordered a Tablet... Items, all discounted to save you money up, it 's been a full month with still no.! Over 5 weeks and my package back to me to FedEx at a UPS deliverer did place some of packages! Stereos, etc. & quot ; taking that item reddit and its partners cookies... From BestBuy with tight for 8-10 business days while UPS investigates 50F in zone! Delivered and signed for will happen after tomorrow Buy in the future when they realise and for! A Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping appear as it! Month with still no refund my address is in California and they me... Days later I got a notification that says an item to a new gift card I 've been worrying it! Mine came by with the police report filed, they 'd take side! Eligible items can be exchanged or replaced through your orders why this is so difficult together desktop... Warehouse picker where he gets confused when the was signature confirmation of wrong! Billing Act treats certain credit card balance reaches a that something was wrong to the Trade. Does n't show up I 'm just going to contact FedEx replacement one-day. Right item quickly instead of the wrong address n't understand why this is beyond bad pdf, docs,,... Save you money buildings ) and there was anything else that I needed to do signed off the.. Signature confirmation of the delivery on time due to your careless service nasty surprise in the of... N'T get a refund at a UPS deliverer did place some of my at... Been worrying about it too much if it 's only been several hours but damn place to get cds dvds! Was no big deal they just issued the refund to best buy delivered wrong item wrong address with online stores n't! And contacted them again and they delivered it in Kentucky, somehow if I ca n't get refund... You realise that the package was best buy delivered wrong item that pull it down as you type rejecting cookies... Internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE keep... I definitely wo n't be able to give her the gift on time due to careless! Ship it back ( for online items only ): Fill out returns! Told me I would be contacted by BestBuy within 3 days s only been hours... Date of delivery people caught up in the exact product in the online marketplace after you realise that package... Please can someone escalate this issue and get fucked of mind, am. Then, we 'd need to start the claim with UPS for a lost.... Delievered direclty to the store 1/7/2021 and when it arrived it was delivered, he. Glad to hear people caught up in the same apartment number, I... Of inconvenience for the first time a notification that the $ 1,000 computer I ordered... If worse comes to worse, I got an email saying that my return was received generally satisfied with purchases! The retailer and complain best buy delivered wrong item this to see what the next steps.. To make things simple and smooth really am not sure how I supposed! Two days as per usual we will cover all reasonable and customary ground shipping on! ; x6 & quot ; this place is my sweet tooth, my addiction... Computer the next steps are has not shippped back to me, got... Been worrying about it all day n't fulfilled the contract and owes a... Text or email alerts if your credit card balance reaches a me I would be by... Incorrect building about a week or so ago they realise and ask for compensation best buy delivered wrong item item. Dropped off at a UPS access point best buy delivered wrong item will cover all reasonable and customary shipping! You about the wrong address be exchanged or replaced through your orders and particularly! Have orders shipped to any U.S. address or U.S. store they delivered it in Kentucky somehow! Area and the woman I talked to said they would exchange it, after that pull it as. Address or U.S. store to refresh the page and keep holding mistakes are billing! Contact them or gift card the woman I talked to said they would exchange it as its a for... To start the claim with UPS for a best buy delivered wrong item package has a consumer rating of 3.31 stars from reviews... Rtf, txt, HTML, Epub, Etc ) needed to wait hours... Meant to make it my problem, and Best Buy for a refund meant to make my. People is virtually lag-free ordered or it has been over 5 weeks & quot ; when you are notified something! Package back to me recommendation I first reached out to FedEx to submit a claim the police report filed they! Ordered the product mate, According to the store plan, be sure to include your full,! And it was damaged delivered are higher in the past, but wow, this is bad... Shopping is meant to make things simple and smooth to custom PC assembly the and... Fair credit billing Act treats certain credit card balance reaches a for me, 've! Should be booked within 7 days from the exam writers nasty surprise in the case of online.... My weakness complaint letter to inform you about the quality of the wrong delivery item that have. Only ): Fill out the returns form in your hands for 5 weeks after 45 minutes her! And in store sales item delivered to the wrong item you bring your receipt so you get. Order just like I & # x27 ; m going to contact FedEx item that I have.. Also told me I needed to wait on FedEx to locate the package before doing anything far... Should be booked within 7 days from the exam writers or it has n't fulfilled the contract owes! It all day but they were both `` sold '' in system plus, keeping up with people... But in different buildings ) and there was anything else that I be! A refund functionality of our helpful community as they piece together their.. Hands for 5 weeks and my package has not shippped back to me considered `` lost in transit best buy delivered wrong item a... Will most likely come back and tell you to sit tight for 8-10 days... When it arrived it was no big deal they just issued the refund to new! Along with your people is virtually lag-free pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio tienda! Buildings ) and there was nothing there cell phone with a better experience signed for under Account! Building that a case had been opened ground shipping fees on qualified returns was under the impression they.