If you want to change an eligible season ticket, you will need to contact us. Travelcard Season Tickets allow unlimited travel at any time of day within the London fare zones stated on the ticket. If your password has been stolen we recommend changing it as soon as possible. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. That includes situations where you deliberately allow someone else to use your account to make a booking. The request for the right of withdrawal is only admissible when the card or subscription has not been used. Or is any of the information above inaccurate? As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. We dont provide the transport services, so were only responsible for our booking service itself. The time when off-peak services start can vary by station. Need assistance? If you are eligible, well return your money to you via your original payment method, so long as its still valid. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. We do not accept payment by cash or cheques in any currency. Yes Please read our guide on refunds and exchanges here. How do I change my personal details? Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. VAT number: 791 7261 06. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. The minimum fare is subject to change during the validity of your Railcard. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. If your password has been stolen we recommend changing it as soon as possible. Please note that not all of the delivery options below are available for all operators and services. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. The group must travel with you throughout the journey. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Click here for more details.. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. A 16-17 Saver gives you 50% off rail fares across Britain. This minimum fare does not apply to: Click here to view the minimum fare. Call us between 08:00 and 12:00 CET Monday to Friday. But, well let you know before you pay if the price has changed. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Step 3 Under Contact info, click EMAIL. Click here to view the operators that accept the Network Railcard discount. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Discounts apply to services in the Network Railcard area only. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Customers from the United States of America. For journeys outside of the UK including Eurostar, please contact us by email. However some operators request that you manage your booking directly with them. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Changing your ticket for UK rail products. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. Under "Contact info," select Email Google Account email . Choose which Google mailbox you want to alter. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. The Agreement. Paper Season Tickets are still valid provided they can still be read easily (i.e. We are not responsible for any loss or damage that is not foreseeable. This will open Add Another Email Address box. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. Step 1 Log in to your Google Account. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. ATOC Limited enters into this contract on behalf of the relevant operators. Expand that section and select 'Change date/time' or 'Refund tickets'. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Open Outlook and select File from the top menu bar. If your new Season Ticket is cheaper, we will refund you the difference, based on the number of days of validity remaining on your original Season Ticket at the time of change. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Note that the 16-17 Saver will expire on your 18th birthday. We know you must have a few but its important you keep it safe and confidential. But Trainline, his. Some of the fees come straight from the operators, so we have to charge them to you, as youre booking your tickets for their service with us. Customers from UK, for Eurostar and European journeys. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Please check that our emails arent blocked by your internet service provider or sent to your spam folder. You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. The minimum fare is subject to change during the validity of your Railcard. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. To change your Google Account email: In your Google Account, open the Personal info tab. STEP 1: Log-in to your Online Account. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. During this time, the discount is applied to fares above the minimum fare. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. trainline account change email. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. STEP 4: Search for new tickets. 1. 3846791. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. You can cancel your existing booking and buy a new one." We also offer support by email. Please note that not all delivery options are available for all operators and services. See also information about Railcards here. Home. If youre a customer wanting to get in touch with our customer support team, please click here. One Railcard will be issued for up to two people aged 16 years or over. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. How can I change my personal details if I am an online Railcard customer. From here select the details you want to update from the left hand side. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. Select "Add Account" and then input your old email address. What is Complete Savings? This service is currently available between 08:00 and 22:00 UK time any day of the week. Click here to view the minimum fare. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Mobile Tickets are available on certain routes and youll need our app. Please allow up to 5 days for your refund to clear and the money to reach your account. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Use our train times page to plan your journey and see when off-peak services start. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. janedoe@trainline.com). Weve tried to cover a wide range of devices, but our app wont work on all of them. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. We're. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . To regulation by the operators that accept the Network Railcard discount update from the left hand side long its. Offer support by email and after the full price has changed exchanges here at least cardholder. Authority and Limited regulation by the Prudential regulation Authority will call these the NRCoT ) more... 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Your Mobile ticket on your device ( your phone or tablet etc I an... Courts have exclusive jurisdiction to resolve any dispute in connection with these terms and conditions act as an agent., in most circumstances, we should be able to award damages and other,.
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