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https://transition.fcc.gov/Daily_Releases/Daily_Business/2016/db0510/FCC-16-59A1.pdf. Stamford, CT 06902 USA. User reports indicate no current problems at Spectrum. Step 3: Explain Yourself to Spectrum Retention Department. System and pay plans change often but still worth the stress. Possibly the simplest way to get a "new customer rate" for internet is to sign up as a new customer with another internet provider entirely. Thank you for that, its helpful to know all the options. Spectrum has a Customer Retention Team whose mission is to keep you as a customer. Thank you sir for the tips. It might even take multiple attempts to do it, so make sure you want a discount or fee waiver enough to contribute a lot of time for it. Terms in this set (77) how much is your base pay? Complaints Department is not affiliated to, linked with or otherwise endorsed by Spectrum. No matter how you ask, they will be hesitant to reveal the standard rate or the fact that the standard rate can change at any time. Ive tested and confirmed each discount option below. If your call is not answered, try again in a few days. Its faster to retain you as well, and as a result, saves the company a whole lot of money. I called their direct line (866.892.0019) and the first rep said hell no. So I asked for a manager like you recommended. Speak to Retention. That seemed to do the trick and the second person we talked to was very helpful. JOB SUMMARY Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. Next, youll be prompted to upload your bill. 02/22/2023 Requisition Number: 333332BR Business unit: Marketing Location: . Willing to switch providers for a cheaper price? Tell retentions the same thing: that youre displeased that your bill has gone up. A learner at heart, Priyanka can talk for hours on political issues and is very accommodating of differing perspectives. Navigate their call center correctly so you find an agent who can grant price reductions. Not sure if thats worth the time but wanted to share our experience. Cloudflare Ray ID: 7a145e4ecd9f3670 Like any other corporation, there is no way to reach Spectrums retention team by phone. getting through to Spectrum's retention department is not possible by dialing a certain number. Before we start, be aware that this is a time-consuming process. They transferred me over to the retention department after I said that I couldn't pay $80 a month and would need to cancel. Most do, unfortunately. Even Directv will offer new customer packages for a limited time to Existing 93 yr old customers. Just mentioning canceling your bill will unlock a new set of options to lower your bill and give your call a great priority with Spectrum. Always worked for me. I told him I cannot afford the new price so if he cannot help, I will need to cancel. Email: PriorityEscalationTeam@chartercom.com. Like most cable companies, Spectrum uses a tactic called introductory pricing to sell internet service. its not as good as hard-wiring, but if youre renting, thats out of the question anyway. I apologize for any service issues you are having and I'll be gla, @Leilanii Thank you for reaching out to us. It's similar to Netflix, but with a focus on sports and live TV and pricing starting at $3360 per month. Companies need to spend less money trying to convert you into other services that they offer than trying to get new users on their newest services or products. 6. But when they answer just verify by asking "are you retentions". Top performers can earn $70,800, plus incentives. Spectrum Internet is a US Internet service provider (ISP) which provides cable Internet service over DOCSIS-compatible modems. Here's a step-by-step walkthrough of how to lower your Spectrum bill: Before you call, have a bill handy so you can give them your account number and any other necessary information to identify the account. I recommend that you start with customer service, because theyre more likely to transfer you to an agent with pricing power than if you go directly to cancellation. In order to cut this cost, companies can provide promotions and discounts to keep the older ones as a subscriber. Obviously, this is a no-go for virtually everyone. I routinely hear from Spectrum customers whose bills have gone up to $185 or more for internet and TV. As for premium channels like Starz, just Google streaming and the name of the channels you actually watch. After getting through to the retention department, present your case as best as possible and try negotiating as far as possible. I politely declined and asked for a supervisor. Do your homework before calling them, as knowing what you want out of service or bill before speaking to a representative might help you direct them in the right direction. Share your thoughts here and we'll update the page or contact you with an answer. Some customers pay more than $200/month for what amounts to a handful of premium channels. Go ahead and submit multiple password reset requests as well for good measure. Flashcards. Because the qualification is tied to the user address rather than the users name or account, future residents of the same building can often call and sign up for the Assist program even if they have a high income, or dont participate in the required programs. Here are some write-ins Ive had about this post that arent success stories, but nonetheless contain useful information: I have been a customer for long time with Time Warner than Spectrum, but each year my bill increases. But to maximize the effectiveness of this strategy, some degree of subtlety is recommended, so pretend youre contemplating skipping the payment and instead canceling your bill. These managers have the most wiggle room for lowering your bill and can even give out $50 monthly credits for a years worth of service several times. Test. Spectrum is forcing customers who are eligible for a new federal subsidy for internet service to opt in to full-price plans once the subsidy runs out. After reading this article, youll know what Spectrums retention department is and how they operate. The Spectrum Internet plan is the provider's best deal for an Internet-only plan it's one of the cheapest Internet plans in the U.S. Few Internet providers offer plans with: Starting download speeds up to 300 Mbps (wireless speeds may vary) for only $49.99 per month for 12 months. Does Spectrum have a retention number ? The final pricing does eventually show up on bills, so Ive been able to track down the current standard rates: The plans are regional, generally divided between their upgrade service areas (like the Los Angeles Spectrum area and the standard Spectrum service area (mostly suburbs). Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. My wife attributes it to her screaming "cut the cable" from the living room while the rep and I were talking ;). Current Wait: 19 minutos (13m avg) Hours: Mon-Sat 8am-1am, Sun 8am-12am EST; best time to call: 1:45pm. Another thing is to have those pesky broadcast fees eliminated. negotiations@getbillsmart.com | (213) 212-2337 | One Embacadero Center San Francisco, CA 94126 |. Skipping the billing department can save your time and the hundreds of other people holding on the line who have more pressing issues. Retention is where you will get promotional offers. Showing that you are considerate and are coming in with requests that sound reasonable can help you get your issue fixed faster. Tried to get my mothers Spectrum bill down from $131.00 to a reasonable sum due to her very low income. Just got mine lowered from $74.99 to $59.99 using this script. I was paying $172 before. If the manager still cant help you, its time to tell them you want to cancel service. States served: 42. This service was formerly known as Time Warner Cable Internet and, before that, Road Runner High Speed Online. Corporate Phone Number: 1-203-905-7801. others Apps and get AT&T for my internet and telephone service. With all of the research I had done to know what a retention department is and how they operate, I managed to get connected to Spectrums retention department and got my brothers issue escalated in priority. They charge us $15 per month for seasonal hold which I think is crazy, but whatever. Expand high-speed broadband to 2 Million new locations. Can I expect an invoice from Spectrum one month in advance? Don't miss out on this great savings, swit, Watch what you want, when you want with On Demand. (800) 892-4357 is the phone number for legacy Time Warner accounts and (866) 892-0019 is the general line for all Spectrum customers. I explained my situation to the supervisor (i.e. Chances are you can get them over the top via a direct subscription and drop your TV costs dramatically. . Can you tell me about your current promotions, or any other ways that I can reduce the bill? Here are current success stories shared by our readers: It worked and it was rather simple. 25 minutes total on the phone! I found this page and read the info, and I called customer service to ask to get back to the original pricing. I would be happy to check your area for any reported interruptions, @AquariusEcho Our apologies for any frustration or inconvenience. Negotiating with Spectrum over the phone. Spectrum maintains a page of modems that they are compatible with. Kailey-Riley. World-Wire provides quality informational content on politics, current events and current affairs from USA and around the globe. After being denied by 4 agents and spending 2+ hour on the phone, persistence finally paid off. HIRING 6 BENEFIT REPS-WORK REMOTE W/TRAINING, Childhood dream comes true for Red Bulls Peter Stroud, BetMGM promo code for NBA Wednesday gains access to $1,000 first bet offer, Durant eager for Suns debut vs. Hornets after knee injury, Kane trade reinforces hard reality of Blackhawks rebuild, New NCAA president says NIL rules could protect athletes. I've only done this once personally, I'm not sure how many times it can be repeated before they bother to chase you about it. SpectrumVoIP provides Hosted PBX solutions for small, medium and enterprise businesses. Thank you to Michelle and Kiki for your help in getting this resolved. She manages the bill negotiation team and doesn't stop until her clients get the biggest discount on their bills. They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. Allison Cruz is the Head of Operations at BillSmart. They can compare options at your address and advise which is best for your needs. Spectrum Retention. Another thing that weve found is its possible to get those annoying broadcast fees removed. youre going to want to double check the rate listed on your May 2017 internet bill. Don't have a free afternoon to spend on the phone? I have internet-only service and am not interested in adding any services. Hosting. Thats $240 over the next year and it only took me about 30 minutes of time on my day off. After that, they consider you a new customer and you can sign up for the promo rate in a Spectrum store or via phone. If you want to save even more money, you can hold onto the "free" Spectrum modem and buy just the WiFi router. A standard robot menu should greet you. Posted: February 17, 2023. Privacy Policy. This is the simplest approach, and is sometimes even (unofficially) recommended by Spectrum agents if you go to one of their store locations. Since Spectrum is a contract-free service provider, there are no penalties for discontinuing service early or canceling. Be polite to them personally, but express frustration about Spectrum the company. Comments are moderated so may not appear immediately. In addition to league passes and direct subscriptions, there are a variety of streamings services dedicated to live TV and sports, with FuboTV being the top player in 2023. These team leaders have the most leeway to reduce your bill the most and weve seen multiple instances where theyre able to give $50 recurring credits for 12 months. . So I literally waited 45 minutes to speak to the next cancellation person, and just read some stuff on this page and made a mental note of some key things. Spectrum Phone Number Call Spectrum customer service faster with GetHuman. Not the $20 discount I expected but $10 is better than nothing, right! The $3.2 billion emergency broadband benefit, which . Call Spectrum's sales department at +1-833-694-9259 before your 12-month promotional price ends. That seems almost criminal to charge me $30/month MORE for the same services when Ive been a loyal, pay-on-time customer for years. I didn't ask for the manager, but I did hang on to customer service for 5 minutes. Spectrum was charging me $196.00 a month for 100 internet, a DVR, and 1 box, basic tv and no phone and I have been a customer for 7 years. However . My 12-month intro promo expired and price raised $25 per month, so I messaged on Spectrum's chat asking for a price decrease. They are going to do everything they can to scare you into staying with Spectrum, so be . Apply for SPECTRUM Call Center Sales Retention Representative (Bilingual Spanish) - $18 Per Hour plus Commission and Incentives! The bad news here is that, for about half of the folks in Spectrums coverage area, there are no other options. Fortunately, Spectrum deals for existing customers are possible. Call in the morning if possible at the end of the day, call center agents are likely to be exhausted by a long day of angry customers. T-Mobile US is the second-largest wireless carrier in the United States, with more than 110 million subscribers . Finally got through to retention after two calls this morning and they gave us a $65.99 price (was $69.99 before). 920.831.9116. or apply online today at jobs.spectrum.com to launch your next career! Adding you to a service or subscription is always more expensive to the company than keeping you on their service, so they have the headroom to give you promotions and discounts to keep you on their service. Copy of most recent Spectrum bill (paid to date), Case number for any past disputes you've had with Spectrum. Finally, Spectrum has low-income plan options. Thanks for the tips. Your luck will play a huge part in deciding the rep that you get connected to. Learn. Here are the simple steps they followed to reduce the bill: 1. She was super nice and Ill definitely do the same next year. Related ArticlesSpectrum Bill PayHow To Login To Your Spectrum AccountSpectrum Blinking Light Issues. When the Reddit user did this, they tried to upsell them to the higher price with the same spiel about a faster package, but Spectrum eventually offered a small incentive of $5 per month off the new higher price. Email us at [ Email address blocked ] - Click here to apply to Customer Support Representative ($20 PH starting), call Jennifer at. No router, no WiFi. Do you have any kind of coupon or promotion you can attach to my account? Still worked. It can also save you the hassle of negotiating with multiple departments, helping you better present your case to customer support. Job in Harlingen, Texas Although they keep saying that paying $9.99 for the Spectrum Voice (that I never used) is helpful to keep the lower prices. One common tactic for negotiating your cable bill is asking to speak to a supervisor. You can also try getting the moving fee or the broadcast fee that Spectrum chargesto be waived by talking to the retention department as well. Snowypotato advises you not to fall for their BS about a more expensive, faster package.. If you have no luck with the script above, try calling in the next day, or the next week. This may trigger them to offer a discount, if they believe you are going to submit an FCC complaint. ARE YOU A PEOPLE PERSON? Customer Care Phone Number: 1-833-780-1880. All I have is Internet and their streaming service (which stinks by the way) that does not include any "premium" content. Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Pretending to cancel your bill is one of the most effective bargaining strategies. Subscribers: 102.7 million. Convince them that youre going to cancel if they dont give you a better rate. Spectrum is not the only ISP, but the competition is not good enough; The idea is to cancel your package and return as a new customer. After this complicated story, ask the agent in the store if they can create a new account tied to your phone number instead of your email. Please DM us your account number or phone number along with your. All these bill hikes are frustrating when the cheapest plans . This article was terrific! I didnt expect much calling but the agent actually helped me get a $30 deal for internet and phone without extra costs on top. You need to be pretty good at negotiating as well because if the retention department thinks its reasonable, you must be able to try negotiating with them for something else thats similar. Spectrum serves homes and businesses in 25 states. I was on hold from 8:18am to 8:38am when a second representative quickly confirmed my phone number and provider so I knew she would offer me their mobile services which I had to kindly declined 3 times!! Talking to a supervisor or manager is another frequent strategy for lowering costs. And just a few minutes later of talking she said she'd put me back on my $59.99 rate (just increased to $74.99). JOB SUMMARY. Name *Email Address *SubscribePlease do not fill in this field. Call Charter Communications Headquarters on 314-965-0555. These stubborn broadcast costs can be removed only by Spectrum retention agents. Retention Specialist (Former Employee) - Austin, TX - November 18, 2022. I did not want to change my cell phone service, so to punish me and my husband, two elderly disabled people, they raised my internet. Pro Tip: Don't change your package within the first twelve months, it causes Spectrum to void your promotional rate, so you are no longer considered to be a new customer eligible for sign-up discounts. Originally I spoke to a customer service rep who tried to get me to bundle internet with new services to save me money, but all of her options increased my bill and she couldnt do anything to actually lower it. Spectrum also increased the base pay to give those beginners a little extra time to get in a groove to earn higher commissions. I could not get the lower bundle price for Internet and Phone because I was an existing customer. Call Spectrum support at 1-844-287-8405. It didn't work for us but then my wife called back and did her Karen voice. Be exceedingly polite. The basic steps in building a data strategy are: 1. View this page for a full breakdown on my modem and router recommendations for Spectrum: For most people, where ease of use is the priority, I recommend the Arris Surfboard modem + WiFi router. T-Mobile US, Inc. is an American wireless network operator headquartered in Overland Park, Kansas and Bellevue, Washington, U.S. Its largest shareholder is a multinational telecommunications company Deutsche Telekom AG, which as of August 2022, holds 48.4 percent of the common stock. Switching providers takes about 30 minutes, but is relatively straightforward: Update 2023: Billshark pricing has changed such that we no longer suggest it for most customers. You may also want to try and qualify for a subsidized plan, although those plans have much slower speeds and no TV options. The most common Spectrum alternative is AT&T Fiber (unless you're in New York, in which case Verizon Fios is more common). You can talk to the billing department if you want to, but I wont recommend it. Been paying $55 for spectrum for past year, looks like in December my $20 off for 12m expired and they automatically replaced it with a $10 off for 12m. Find our Call Center Sales Retention Representative - $18 Per Hour plus Commission and Incentives! Been paying $55 for spectrum for past year, looks like in December my $20 off for 12m expired and they automatically replaced it with a $10 off for 12m. @maddad15, if you'd prefer to work with our phone team you can use this number,1 (800) 934-6489.They will have all the tools to help you, so you'll be in great hands no matter what. Connection type: Cable. Spectrum Internet-Only Deals. I followed this guide, but then added my own spin on it, mentioned some other services and stuff I've cancelled recently. Learn from what you think had done wrong with the previous call, and try asking for the retention department again after a few days. Spectrum has cleaned that up, by enforcing minimum prices and refusing to grant "new customer" pricing for existing customers. Which way will you be watching? Especially now, during the hard times with COVID-19 lay offs/remote learning. The person I spoke to tried to get me to add speed/services in order to give me options and I heard him out, but politely declined all the extras. These elite customer support agents have greater permissions from Spectrum higher ups to dole out discounts to keep you as a customer and subscriber counts up. With Charter Spectrum TV, you do not just pay for the cable services, but also the equipment. Nothing helped regardless of who I spoke to, so I returned my DVR receivers. If all of the above fails you, another way to get the new customer rate is to take advantage of loopholes in the Spectrum corporate process that allow you to become a new customer again. They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. Well several phone calls to Spectrum have been useless. It only makes sense if you have tried every other avenue, because they charge two years of savings up-front which we consider problematic since the second year price might not be adjusted if the provider policies have changed. Common problems addressed by the customer care unit that answers calls to 888-615-0301 include Cancel or change services, Setup Account, Complaint, Lower My Bill, Service or technical . To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Dude so this was an amazing page to find, I read through to what pertained to me and it absolutely worked. These measures can reassure the provider that you are not merely interested in abusing their generosity but rather in keeping the service. Their base plan is almost half the price of comparable plans from Spectrum. Save my name, email, and website in this browser for the next time I comment. The customer retention team aims to ensure your continued patronage, and they often do this through the provision of limited-time discounts and unique offers. If you use your own modem and/or router, youll just need to act like it was left by previous tenant when you call to give the MAC address on the back of the modem (this is how they activate new service if you have your own modem). Here are some quick fixes to get your started: If you want to cut the cord from Spectrum TV, the best replacement that ticks all the same boxes for sports access and live programming is FuboTV. Speaking of accounts, make sure youve paid your most recent bill. * *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. This part is very important: you need to talk to the customer service or billing agent for at least five minutes before they transfer you. Check out our Spectrum Channel guide to see if you have the channels that cause broadcast fees. CRP113 330301 330301BR. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, if you go through one of their many authorized resellers, youll get the same promo rate as signing up with Spectrum directly but itll be harder for them to cancel the order or notice that youre an existing customer. Learn. So consider reducing equipment which can save you over $200 on yearly basis. Transfer your call to the Retention Team if you want more details on reducing your bill, or you can contact them at (866-892-0019 or 800-892-4357). Please DM us your account number or phone number along with your f, @ckessinger65 Hello, thank you for reaching out. You can download a PDF copy of your Spectrum bill by logging into your account at. Ive been a customer of Spectrum for a long time, and its frustrating to see that my neighbors get the same service for a much lower rate. After another hour on the phone, Spectrum did recognize it was an issue with their equipment and hopefully it will be fixed soon. Get the most recent copy of your Spectrum bill, either a paper copy or a PDF downloaded from your Spectrum online account. ; best time to tell them you want to cancel if they dont give a!: Marketing Location: by dialing a certain number, which a tactic called pricing... Your 12-month promotional price ends read the info, and website in this for! $ 185 or more for internet and, before that, its helpful to know all the options phone. Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform subscribers... The options if he can not help, I will need to cancel ( 866.892.0019 and... Us your account number or phone spectrum retention phone number along with your nice and Ill definitely do the trick the! Bill on the phone with a focus on sports and live TV and pricing starting at $ per. With multiple departments, helping you better present your case as best as possible fall for their BS a! Not just pay for the next day, or the next year and it was an amazing to! Some customers pay more than 110 million subscribers about half of the folks Spectrums... Increased the base pay to give those beginners a little extra time to get back to the supervisor i.e. Reading this article, youll know what Spectrums retention team by phone mine lowered from 74.99! Can get them over the top via a direct subscription and drop your TV dramatically. Negotiation team and does n't stop until her clients get the biggest discount their! Ill definitely do the trick and the name of the folks in Spectrums area! Ensure the proper functionality of our platform service was formerly known as Warner. You for reaching out removed only by Spectrum pay more than $ 200/month for what to. Upselling core products i.e been a loyal, pay-on-time customer for years promotions, the. Do you have no luck with the script above, try calling in the next day, or next... Not as good as hard-wiring, but with a focus on sports live... Enterprise businesses to sell internet service provider, there are no penalties discontinuing. Other people holding on the line who have more pressing issues offering promotions. ; best time to call: 1:45pm: 1 from $ 131.00 to a supervisor or manager is frequent... Pbx solutions for small, medium and enterprise businesses and drop your TV costs dramatically and. Channels you actually watch set ( 77 ) how much is your base to... Spectrums retention department, present your case as best as possible after getting through to retention! By offering you promotions or discounts or waiving the extra fees Spectrum may ask for the next. A certain number happy to check your area for any reported interruptions, @ our... The lower bundle price for internet and telephone service top performers can earn $ 70,800, plus Incentives for! Ill definitely do the trick and the name of the question anyway if they give... Number for any frustration or inconvenience a little extra time to get back to the retention,! Spectrum bill down from $ 74.99 to $ 59.99 using this script step 3: Explain Yourself to Spectrum department... Hour on the phone with a customer service Representative incurs a $ 5 processing fee one of the question.! Call Spectrum & # x27 ; s Sales department at +1-833-694-9259 before your 12-month promotional price.! Payhow to Login to your Spectrum bill, either a paper copy a! Rather in keeping the service you not to fall for their BS about a more expensive, faster spectrum retention phone number... They answer just verify by asking & quot ; are you retentions & quot ; only me., internet and home phone service a PDF copy of most recent copy of most recent bill, 2022 into! Informational content on politics, current events and current affairs from USA and around globe... Fall for their BS about a more expensive, faster package ISP ) which provides cable and... Retention Specialist ( Former Employee ) - Austin, TX spectrum retention phone number November 18, 2022 reaching. A page of modems that they are going to submit an FCC complaint rate... Steps they followed to reduce the bill: 1 to do the trick and the first rep hell... Deals for existing customers from disconnecting while retaining and upselling core products i.e spin on it, some... Me and it was rather simple pesky broadcast fees eliminated Center correctly so you find an agent who can price... Considerate and are coming in with requests that sound reasonable can help you, its helpful to know the... Bill on the phone, Spectrum did recognize it was an issue with their equipment and it. A limited time to existing 93 yr old customers direct subscription and drop TV... Happy to check your area for any frustration or inconvenience aware that this is a contract-free service,. 8Am-12Am EST ; best time to call: 1:45pm, thank you for out! Area, there are no penalties for discontinuing service early or canceling to Spectrum & # x27 ; Sales. Accounts, make sure youve paid your most recent bill to reduce the bill negotiation team and does n't until. This service was formerly known as time Warner cable internet and, before that, for about of... To a supervisor: 1 94126 | in keeping the service and did her Karen voice rep said hell.! Get connected to help you, its helpful to know all the.... And refusing to grant `` new customer '' pricing for existing customers to to... Apologize for any frustration or inconvenience or promotion you can attach to my account to if... Downloaded from your Spectrum bill, either a paper copy or a PDF copy of most recent copy most... You over $ 200 on yearly basis functionality of our platform few days charge me 30/month! Get your issue fixed faster you as well, and website in this browser the. A certain number to ensure the proper functionality of our platform, so asked!, with more than 110 million subscribers | one Embacadero Center San Francisco, CA 94126.. Cable services, but then added my own spin on it, mentioned some other and. Although those plans have much slower speeds and no spectrum retention phone number options reading this,... These stubborn broadcast costs can be removed only by Spectrum retention agents price of comparable from... They dont give you a better rate is to keep the older ones as subscriber. Now, during the hard times with COVID-19 lay offs/remote learning a certain.. Bargaining strategies day off, for about half of the question anyway this! Told him I can not help, I read through to the supervisor ( i.e subscription and drop TV! Coupon or promotion you can get them over the top via a direct subscription and drop your TV costs.... Navigate their call Center Sales retention Representative - $ 18 per hour plus Commission Incentives. Or any other corporation, there is no way to reach Spectrums retention department and... Spectrum internet is a us internet service provider ( ISP ) which provides cable service... Grant price reductions watch what you want with on Demand the stress thing... Us internet service Paying your bill is asking to speak to a.. Costs can be removed only by Spectrum of comparable plans from Spectrum one in. Considerate and are coming in with requests that sound reasonable can help you get your issue fixed faster I. Representative - $ 18 per hour plus Commission and Incentives next year and it rather... Promotions or discounts or waiving the extra fees Spectrum may ask for the cable services, but frustration! Or the next day, or any other ways that I can reduce the bill negotiation team and n't! Wait: 19 minutos ( 13m avg ) hours: Mon-Sat 8am-1am, Sun 8am-12am EST ; best to! Earn $ 70,800, plus Incentives enforcing minimum prices and refusing to grant `` new ''... To Michelle and Kiki for your help in getting this resolved pretending to cancel service measures reassure! Pricing to sell internet service provider, there are no penalties for discontinuing service early or canceling customers are.. Pay-On-Time customer for years Spectrum Channel guide to see if you have luck! Me and it absolutely worked and it was an amazing page to find, I will need to cancel they. Supervisor ( i.e Ive been a loyal, pay-on-time customer for years number Spectrum... My situation to the original pricing manager still cant help you get your issue fixed faster before,! Direct line ( 866.892.0019 ) and the hundreds of other people holding on the line have... But wanted to share our experience obviously, this is a us internet service over DOCSIS-compatible modems strategy for costs! Kiki for your help in getting this resolved provider that you are merely. Spectrum TV, you do not fill in this set ( 77 ) much... And I called their direct line ( 866.892.0019 ) and the name of the most recent bill reading article! To have those pesky broadcast fees are you retentions & quot ; are can... A little extra time to get those annoying broadcast fees in abusing their generosity but rather in keeping the.... Paid off States, with more than 110 million subscribers phone service to sell internet provider... Biggest discount on their bills did n't ask for the same next year and it only took me about current! Second person we talked to was very helpful them that youre going to your! For internet and phone because I spectrum retention phone number an issue with their equipment and it.

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