wawa lead customer service associate job descriptionwawa lead customer service associate job description

Jobs. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Lensa, Inc. - Lensa is a job search engine. This helps ensure that customers have a positive experience when interacting with Wawa. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Processing and logging incoming calls into the CRM system. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Greet and provide an enjoyable shopping experience for all customers. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Averages based on self-reported salaries. They must also be able to work flexible hours, including nights and weekends, as needed. Know Your Worth. Working in customer service can sometimes involve dealing with difficult customers. Prepare all made to order food and/or beverages according to recipe or customer specifications. Location: Field. They want to know that you respect their time and the time of other employees. Store 5284 - Miami Gardens, FL 33056. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Maintain proper cash levels in register drawer and change machines. Insights. Job Description. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Corporate or Union Opportunities: Please select a job category and filter accordingly. Communicate with the management team regarding customer requests and concerns. Veterans, active military and families can visit any store today for free any size hot coffee! Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Think of the most persuasive speaker in your organisation. Communicate with the management team regarding customer requests and concerns. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Posted: November 10, 2021. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Job Description. Department: Store Operations. Job Description. Store 5222 - New Smyrna Beach, FL 32168. Full job description and instant apply on Lensa jobs. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. Identifying customer needs. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. You have successfully created a new job alert. Customer Service Associates must be able to multitask and handle multiple customers at once. 3.9 Part-time 2 hours ago. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Example: I worked as a barista at a coffee shop for two years while I was in college. You can deactivate or delete job alerts by clicking the button below. Like to have fun at work all the while making sure your customers experience is exemplary? You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. You can update your choices at any time in your settings. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Superviseur Comptable - Bureaux et environnement exceptionnels, Business Development Manager- Body Scanners, Senior Specialist, Digital Marketing, Channel & Engagement Planning and Analytics, Pharmacist-Unit Dose and Automated Dispensing, Electrical and instrumentation Maintenance Trainer, General Manager - Radisson Blu Aqua Chicago, Regional Planning & Environmental Leader (Taranaki), Senior Accountant / Finance Manager - Property Funds, Creative Content and Social Media Lead - Hype DC & Subtype, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Skills Development Specialist (2 Years Contract), Major Projects & Infrastructure - Senior Legal Counsel, See who Wawa, Inc. has hired for this role, Sultan Qaboos Comprehensive Cancer Center. Respond to customer requests and complaints in a timely and courteous manner. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Customer Service Representative job title. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Communicate with the management team regarding request and concerns.3. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. You can unsubscribe from these emails at any time. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Communicate with the management team regarding customer requests and concerns. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Additional pay could include bonus, stock, commission, profit sharing or tips. If the store management gives any additional task, complete the assigned task fully. The manager understood and told me not to worry about it happening again. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. You can also use your communication skills to write emails, send text messages and post on social media. Olney, MD. Make sure the coffee machines are full and working properly. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Then, I offered to remake his meal for free. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Prepare all made to order food and/or beverages according to recipe or customer specifications. Job Title: Customer Service Associate. Department: Store Operations. Maintained high standards of customer service during high-volume, fast-paced operations. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Find out what skills and jobs are in high demand. They offer a wide variety of products, including food, beverages, and fuel. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. We would love to be a part of your professional journey. Respond to customer requests and complaints in a timely and courteous manner. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. www.wawa.com/careers #jointheflock #internships2023. Perform customer fuel transactions and monitor activities at the fuel court. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Unlawful discrimination will not be a factor in any employment decision. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. If you require an accommodation, please contact our Associate Service. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Ensure coffee thermals are filled and working properly. Join us or tag a friend to apply! Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Your job seeking activity is only visible to you. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Wawa is a convenience store that offers many different services, including food and beverage. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. If you require an accommodation, please contact our Associate Service. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Read more, Upgrade to Premium to view the number of applicants for this Job. Example: I am very comfortable standing for long periods of time. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. We recommend using the filters beneath the search bar to best search for your desired opportunity. Select Accept to consent or Reject to decline non-essential cookies for this use. Job Description. Part-Time. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Prepare suitable food and beverage according to customer orders. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Use the appropriate method among different payment options according to the customers demand. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register.

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