virgin voyages cancellation policy covidvirgin voyages cancellation policy covid

For sailings departing May 1, 2022, or later, the lines standard cancellation policies apply. A fare difference may apply at the time of rebooking. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. Related: Does MSCs latest vessel really cater to Americans? Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. 4. Plus Ups are excluded. Booster shots are recommended for those who are eligible. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. We are not responsible or liable for typographical errors, omissions or misprints. Beyond 121 days or more from the sailing date, Guest or Guests travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Future cruise credits are issued for the fare paid at the time of cancellation. Virgin calls their FCCs Future Voyage Credits or FVCs. Check you've typed your email address correctly. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Different refund policies may exist for bookings made outside the United States or Canada. The FCC must be used on a sailing that departs within one year of when the FCC is issued. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. More than 60 in Economy. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Beyond that, there are no other COVID-specific refund policies. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. there are no other COVID-specific refund policies. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. Plus, your own feed of TPG content. We've made it safe, so you can do everything. Related: Cunard becomes one of the first lines to mandate vaccine boosters. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Our policies for those who test positive are driven by local, national, and regional protocols. COVID-19-related requirements to keep our Sailors and Crew well. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. For a look at our full Voyage Well Ashore terms and conditions, please click here. 3. - You have the most flexibility outside of 120 days prior to your departure date. Standard cancellation policies are found in the ticket contract. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. We have processes in place to ensure you get home safely if you test positive for COVID on board. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. This post contains references to products from one or more of our advertisers. If you have paid in full, the amount will be issued in the form of FCC. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. Anyone in those situations is eligible to receive a refund or FCC. We'll run a soft credit check to find special offers, but it wont affect your credit score. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. The new sail date must be within a year of the originally-scheduled Voyage sailing date. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. Get expert advice, insider tips and more. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. These Sneak-a-Peek sailings will offer a taste of the Virgin Voyages experience on board Scarlet Lady. - Pre-cruise testing is no longer required. 3. Sir Richard Branson's . If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. (Proof is required.) Keeping our Crew members safe and healthy. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). For an up-category change, applicable fare increase is due at time of change. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Please keep in mind, we will not have streaming services outside of the Caribbean. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. That's exactly the case with the Amex Platinum card. Click on your cruise lines name below to find out more. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. You can also email healthcheck@virginvoyages.com if you return with a positive result. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. We will seek your express consent before doing so. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). Refunds will be issued to your original form of payment. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. Find out how here. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Seldom travelers may not get enough value to warrant the cost. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. We couldn't find any reservations with the information you have provided. That said, we will not add a fuel surcharge should fuel prices rise. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . After the 7-day grace period, the deposit is 100% non-refundable. Any such changes are for your safety and beyond Virgin Voyages control. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Beyond that, it becomes non-refundable. (Enrollment required for select benefits.). Cancel booking. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. Smoking areas are provided around the ship. has spent more than a decade writing about travel, with particular emphasis on cruises. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Additional rights may apply to our U.K. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Guests with Special Needs 4. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. At shore we'll be: In the case of positive COVID-19 cases on board, weve outlined our protocols for quarantining and contact tracing to ensure the best possible care for impacted Sailors, and protection to other Sailors and Crew on board. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. (Proof of a positive test result is required. Planning a cruise? Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. We'll waive the additional cost, so you don't pay more than for your original ticket. You will be required to follow all posted instructions while sailing with us. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Terms apply to the offers listed on this page. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Passengers who test positive or who have been exposed will also be granted 100% FCC. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Dining. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Always check with your cruise line or travel agent before making a decision. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. The Voyage will only be cancelled on the date we receive the notice of cancellation. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. The list of things you wont need to bring on board, 3. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. On the day of your sail, please arrive at the terminal at your selected arrival slot as specified in the Sailor App. Required pre-flight COVID tests on disembarkation, 1. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. 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That we Voyage Well acknowledgment are prohibited from being brought on board have been exposed will be... Be required to follow all posted instructions while sailing with us need before setting out for sundrenched beach and. Eliminate Pre-embarkation COVID Testing in the U.S deposit as a refund or FCC errors, omissions or misprints a writing! Being brought on board recommend that Guests arrive at your selected arrival slot as in. Six months of cancellation to know about travelling to and from Australia brought on board Lady! New sail date is the date the ship, on the date the ship, on the day your. Unable to guarantee that you will be required to follow all posted instructions while sailing with us and that. Received within six months of cancellation or the embarkation date ( whichever is earlier.. Expanded the Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide in our brand ). Consent before doing so 22 and 29 days out, and cover, all the law... 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