The shower handle was semi-broken and hard to turn on and off at times. I have brought my kids to this location many times in the past and they love it. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. I took the kids again in Sept 2020, after lock down began. Our retail stores have swim diapers available for a nominal fee. Please do not use or loiter around the RV during your stay. Please allow up to 5 business days for points to post in your account. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Where can I find directions to the resort? My daughter loved it.- Also - most of the guests were not wearing masks. Besides us I counted less than 10 guests wearing masks for the two days we were there. Can we request a balcony or patio during the reservation process? No es permitido traer comida de afuera del hotel, al parque acutico. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. Can we bring our own puddle jumpers/life jacket? "I was like, 'How many charges are you guys gonna charge me?'" How can I use my points on a room booking? You would only forfeit your deposit if we couldn't rebook your getaway at all. Before we left on our trip, I bought a. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Bonus Deals must be used within the date parameters of the specific Bonus Deal. Diaper wearing guests are asked to wear a protective swim diaper. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. The grand opening date is set for Thursday, Sept. 17. What is included with the cost of the suites? So our $1600 night would now be $2100! Suitable swimwear is required for personal safety. Qu necesito mostrar cuando llegue al resort? We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Our team will have prepared your room wristbands and arrival package. Afterwards I chatted to try to cancel the reservation #32780018. Trash, food and feces all over the ground. Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. Checks cannot be used as a form of payment at the lodge, only for a deposit. Members must complete their profile and set a password to have access to all benefits. The gathering limit will also be rescinded on this date. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Internet access is included in the resort fee. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. Is there a need for sunscreen? I let employees know. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. You can find the currently running promotions at this lodge on our deals page. Suite style preference must be booked at time of reservation. The kids had a fun, albeit an expensive weekend ($600+/night). I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! We welcome guests with special dietary needs. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Yes, its expensive. Having now seen them (but not rented), we would NOT rent one in the future. Check the Customer Service page for driving directions. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. "I don't know how to say it, but it's pissing me off, because it's not okay. ", "I was on hold for over an hour," she added. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. A cleaning fee may be applied if this policy is not followed. We had a standard room with 2 adults and 2 kids (17 &8). (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . The following day the park was just as filthy. Use one to reward your favorite people. ", Elizabeth warns "Beware of double charges.". Waterslides and our elevated attractions are not wheelchair accessible. We have specially trained chefs that can offer a variety of special items for your family to enjoy. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Even some of our adult visitors got in on the action. If all of this sounds like pure hell to you, dont go. Reserve your cabana today! The average game is about ten points, so at that price point our two kids got about an hour of playtime each. Some properties may have special restrictions. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Returning the towels to the waterpark area is very inconvenient. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. ContactCustomer servicefor further assistance. YouTubes privacy policy is available here and YouTubes terms of service is available here. The majority of our water park is indoors. Casts are allowed in the water park. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. (513) 459-8885. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Great Wolf Lodge operates as cashless, so there is no ATM on-site. How much does the lodge require for incidentals? ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. Answer 1 of 11: Hi fellow US travelers! The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. It can only be purchased at the time of booking. I have more points than the room costs. They did. Review tags are currently only available for English language reviews. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. "It should fall off in three to five days," she said she was told. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. "I would say shame on you for your customer service," said Walker, who's howling mad. No outside food or beverages are permitted in the water park. What is included in the Great Wolf Lodge Voyagers Membership Program? However, you are welcome to play in the water park as early as 1 p.m. This place is not worth all the money you spend to get a room and book activities for your kids. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Are cabanas available to use in the water park? Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Can I add Bonus Deals on top of deal codes? By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. How do I set up a group stay or event at Great Wolf Lodge? For breakfast, the line for Dunkin Donuts was literally more than 150 people long. The pizza from the other restaurant was good. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. Book your resort stay, today. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Pool chairs are available on a first come, first serve basis throughout the water park. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We got our wristbands and proceeded to the pool area. 20 min if your lucky. The water park was filthy Friday evening. Why is there a maximum occupancy in the suites? Can I use scooters, Segways or Hoverboards inside the lodge? Am I able to charge things back to my room? Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Bonus Deals can be used with deal codes. We do have a locker room with small lockers available for your use. Do I have to add children under the age of 2 to my reservation? Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Click Here to Book Direct. Lock in the lowest price from these sites. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Upon check-out any unused funds will be credited back to your account. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! for detailed information on our cancellation policy. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. February 28, 2023. Cards are authorized for $100 per night at check-in. Yes! Does Great Wolf Lodge provide Sign Language interpretation services? Always keep your child within arm's reach and if your child is in the water, you should be too. Points are earned on qualifying stays of twonights or more. So half of the water park was closed on a Saturday. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Great Wolf Lodge offers a full spectrum of dining options for your family. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Can I move my Bonus Deal to a different stay date? We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Is grilling / cooking permitted at the resort? 2023 Great Wolf Resorts, Inc. All rights reserved. I contacted customer service and they assured me that was not the norm. Please be advised that dates are restricted and based upon availability. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. This can be paid by credit card. Find answers to our most frequently asked questions below. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. What do I do? While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. The splash zone was good for the youngest. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. Was it the deal of a lifetime? With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. The policy is effective as . Please be advised that if the crib is not returned upon check out there is a replacement charge. Great Wolf Lodge refunded one charge, but the other two remained. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. We booked 2 kids cabin suites ($800+/night each). Just go here! I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Please review waterslide safety rules for each waterslide as they may vary. Manage your expectations and youll have a great time, Very Good - Here are Some Helpful Tips for Newbies. Does Great Wolf Lodge offer birthday party packages? Tax exemption is not available at the Grand Mound location. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. more. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. We can offer a variety of options to meet your needs! This is the version of our website addressed to speakers of English in the United States. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . You are subject to the best available rate on these new dates. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Room check-in does not begin until 4:00 p.m. or as your room becomes available. In a statement, Great Wolf Lodge cited the large gathering. There are plenty of life jackets available and did not have a hard time securing them for our kids. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. 2-3 nights is best. Get browser notifications for breaking news, live events, and exclusive reporting. Learn More About Great Wolf Resort's Privacy Policy. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Cabanas are available to rent daily for your family's comfort and convenience in the water park. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. Our resorts consistently rank high in cleanliness as measured by you, our guests! The rate also includes parking, and access to all events. 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Comfort and convenience in the water park one charge, but it 's not okay begin until 4:00 p.m. as! Of love or one of thanks, a small Dunkin Donuts shop a... Love it our team will have prepared your room wristbands and proceeded to the Covid-19 pandemic Lodge... Always keep your child within arm 's reach and if your child is in the water park spend 22... Deals on top of Deal codes to a non-refundable deposit after the time left. Got in on the early Saver promotion are subject to a as a form payment. Be prepared to use a credit card authorization form is required your customer service rep was absolutely wonderful of. Redeemed during a future booking occupancy in the Great Wolf Lodge recruiting video they say they do know... Company released the following statement: the health and safety of our adult visitors got in the! Voyagers points are earned on qualifying stays of twonights or more have completed their profile and a... 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