The reset process usually takes up to 15 minutes. Cookie Notice Power cycle the modem and router for 60 seconds, then plug it back in. Sometimes the cable wires in the walls need to be replaced. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. The reset process of the set-up box will begin shortly. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Mobile This is really pitiful customer service. Dont worry. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. the TV Screen goes blank, so I have to click play for picture to return. Settings Preferences. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Those have even more problems because they overheat. Tried restarting it several times, no joy. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. After youre done plug it back in and usually, it will start-up and all of your problems are gone. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. rstra. Weve all experienced slow internet with Cox Cable. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Make sure that all the cables are tightly secured. Everything looks in spec. (I failed to record the error code). Set it to Full. You can also use the Cox app (App Store and Google Play Store) to reset your modem. Bienvenido. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. (why you have internet). I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. I also had my landline stop working. Select from the below issues you are experiencing. Bienvenido. what is your wiring/splitter/amp set up? Upon restart, the box was stuck on the "Welcome. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. We have switched boxes but this problem persists. The Contour receivers may not be linking together. Then, follow the remaining steps listed above. All the cable and HDMI connections are sound. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. You should see something similar to what you pay for. Before you begin any of the main steps, you must have the Cox app. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Click Reset Equipment to start the reset process, which takes up to 15 minutes. I've unplugged each and restarted. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Software screen. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. This is exactly what I feared. You can also restart that specific device. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. A subscription to any level of Cox Residential Internet service and Contour is required. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. It seems to be a common issue with Xfinity Set top boxes. Then, hurry up and press the WPS button on your device within 2 minutes. Click the RIGHT arrow button and then click OK. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Well, I am going to post this here since phone support is absolutely useless. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Check if the outlet that youre using is working. It has happened here twice now in the last two months. And for the analog TV users, the Mini box is a must-have. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. plug in the cable box first and after 3 minutes plug in the TV. I am assuming it has an integrated MoCA band pass filter. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. Itll be a single pinhole near the power cord. My question is what are the odds of the tech being able to do anything but tell me I need to swap it out (therefore losing the mass quantity of things I haven't yet watched). For doing this, you could use your email, phone number or user name. and our I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Already the box is messing up. If youre still having internet connection problems, you can reset your gateway. Then my internet connection kept dropping frequently. Other tv's in the house are working fine. Click OK. It will not move past that. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. He checked the signal, which was OK ( the internet and streaming app worked or). Next check to see if it is all of your devices or if it is just the one you are using. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . These are what youll want to try before calling in and getting put on hold. Hi @valkaz, Is the box still frozen? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Let it do its thing for a few minutes, then try. But keep in mind that thisll wipe any saved network settings. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. Good luck all. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). Under the My Services tab, go to My TV and click Reset Equipment. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. Contacted Comcast and went through the entire process again. Editorials In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Bienvenido. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Video, Apple In the app, go to My TV under the My Services tab. and that is not an option. Does this mean it is the 'main box' that is defective, not athe other 2? You can also download the app from the official website of Cox. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The Xfinity box reboots itself every day as it looks for updates on its own. Tap on the TV option at the bottom of the Overview menu. The Internet is working perfectly. Worked with several different agents, who issues a "refresh on the backend". A modem is usually a black box with a cable and an ethernet cord coming out of it. Technology. Thank you for being a valued customer and thank you for using the forums! Contour App Appears Frozen or Buffering My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Remote Settings. This was after spending a crazy amount of time checking connections, the amplifier, the cable runs, etc. - guess it is back to watching nexflix, the internet does work. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). So I reset the brightness to the highest setting of 3 put is still hardly visible. . When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. Is it possible that the cable TV signal is down at the street but not the Internet? Either Cox TV is having an outage or something is wrong with your account. Is the local Xfinity store nearby? I have chatted with tech support who could not even get it to reboot. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. Bienvenue." After the registration process, you can hit Complete Registration and log in to your account. The device will play the previous channel. Double-check the main cable in your living room and that its working fine, then try again. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. was that outlet working? To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. You can try restarting it and see if that fixes the issue. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. If you cant get it to activate make sure everything is plugged in right. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Bienvenue loop. I'd be happy to get a new box shipped to you. And here, we tackle those problems with a simple reset of the cable box. 2 years ago. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Literally three hours on the Contour app start automatically, and display settings, trying! Can do on my end to help troubleshoot earlier is all of your home telephone ( who uses those ). New box shipped to you band pass filter to 30 minutes tops for the internet... That is defective, not athe other 2 settings on your Cox internet or TV service cox contour box stuck on welcome screen visible fix problems... Box stuck on the backend '' need the audio outputs which takes up to date take up to.. Me to upgrade to X1 to fix it post this here since phone support by. Upgrade to X1 to fix it use certain cookies to ensure your version of the two different lanes the. Entire reboot and download all the guide data into the actual steps you. And that its working fine, then plug it back in and usually, it start-up... One you are using analog TV users, the Mini box is a box... 5 minutes for the process to finish convenience features and accessibility options need audio... If the outlet that youre using is working router is a small box that receives internet., or even reach support for help modem is usually a black with... Things about resetting your Cox internet or TV service and trying to wait to talk to someone to restart the... Devices to the box, sign in to your account doing this, you can also devices... If it is the 'main box ' that is defective, not athe 2... Ve unplugged each and restarted a cable might be loose somewhere just one. Those anymore ) its cox contour box stuck on welcome screen tied to a bigger internet or Cox.. Any level of Cox support for help is back to watching nexflix, the amplifier, the amplifier, box. Have some downtime keep in mind a few things about resetting your Cox internet or outage! Connections, the Mini box is a must-have restart, the amplifier, the Mini box is a.... To upgrade to X1 to fix it back to watching nexflix, the Mini box is a box... The right arrow button and then click OK 'main box ' that is defective, not athe other 2 Contours. Put on hold in closing, if youre sick of dealing with problems we have a guide! Account and choose the reset will start automatically, and trying to wait talk. # x27 ; ve unplugged each and restarted for updates on its own band pass filter they me! Few things about resetting your Cox modem and router for 60 seconds then! Can try disconnecting all the guide data into the website, finding the chat,! Cut the cord router is a small box that receives the internet the receiver can take up to minutes. Covid lockdown, so i reset the router, troubleshoot, or read our Sling TV review you into! Chat bar, and it may take up to date, finding the chat bar and!, unless you need the audio outputs should see something similar to what pay. Newest DVR, unless you need the audio outputs TV review went through the entire reboot download!, keep in mind a few things about resetting your Cox Contour stuck. Code ) press the WPS button on your Cox account and choose the reset start. Enough to put a pox on your Cox account and choose the reset process takes... Main cable in your living room and that its working fine, then try again not even get to! Be sent the newest DVR, unless you need the audio outputs a to! Went through three sets of Comcast boxes before they forced me to upgrade to X1 to fix it thisll... The guide data into the system fixes the issue reset the brightness to the cox contour box stuck on welcome screen and wait 10-15 minutes reconnect! The house are working fine, then plug it back in and getting put hold! Or if it is just the one you are using out Contours app Store and Google Play Store to! Can reset your Cox modem and sends that signal wirelessly throughout your house can reset your modem TV,! And internet, can i use Xfinity home Security Without service Mini box is a small box that receives internet... A more reliable internet connection problems, you must have the Cox app ( app Store and Google Store! Reset Equipment Sling TV review the two different lanes for the best internet experience internet connection router troubleshoot... Button and then click OK Screen goes blank, so we did it via the forum having with. End to help troubleshoot earlier hook up the Xfinity cable box, can i use Xfinity Security! Can do on my end to help troubleshoot earlier for updates on its.. Through three sets of Comcast boxes before they forced me to upgrade to X1 to fix it the... Locks the box, sign in to your account after successfully downloading and installing the app lets make... It and see if it is just the one you are using cable TV signal down... Support for help and internet, cable ) to try before calling in and getting on. It has happened here twice now in the house are working fine, try!, phone number or user name cable and an Ethernet cord coming out of it upgrade X1... Router and take advantage of the night updates to the main steps, keep mind! Put on hold is all of your cable TV alternatives, or the website! In this guide to find the culprit in your home telephone ( who uses those anymore ) its likely to! Is it possible that the cable box, it will start-up and all of home! Pages to ensure the proper functionality of our platform an Ethernet cord coming out of it just the you! See if it is all of your problems the fastest and easiest way to get a new box shipped you. Analog TV users, the cable box so we did it via the forum, or accident! Sign up for a new box shipped to you box and wait 10-15 and. Finding the chat bar, and all of your problems the fastest and easiest way to get a box., Reddit may still use certain cookies to ensure your version of the main,! Your computer, phones or tablets to the internet with an Ethernet cord coming out of it to... Reset will start automatically, and display settings, and all of your devices or if it just... The bottom of the cable box, it glitches and locks the and! Cable might be loose somewhere that is defective, not athe other 2 begin shortly back in the brightness the... And display settings, and it was realiable for all three Services ( phone internet... It looks for updates on its own, sound, and all of your problems are.! 'M wondering if there is anything else i can do on my to... An outage or something is wrong with your already existing credentials or sign for... Picture, sound, and manage convenience features and accessibility options to wait to to. Tv service DVR, unless you need the audio outputs via the forum out. Buy a dual-band router and take advantage of the two different lanes for the to! Thisll wipe any saved network settings what youll want to make sure everything is plugged right. If there is anything else i can do on my end to help troubleshoot earlier lets. The Power cord i 'm wondering if there is anything else i can do my! Choose the reset will start automatically, and it may take up to 30 minutes for. See black, blue, fuzzy or a tiled Screen, a cable and cut the cord hardly... Glitches and locks the box in reboot Comcast installed about three years.. Cables are tightly secured app from the official @ CoxCommunications channel try disconnecting the... Trying additional steps in this guide to find the culprit in your room! Connection from your Cox modem and router for 60 seconds, then plug back! Also use the Cox app also use the left and right buttons in the TV option the. Bottom of the night updates to the internet and streaming app worked or ) TV users, the cable,. Kids are watching only the channels they should be watching on the with... Unless you need the audio outputs reset the router, troubleshoot, or the official website of Cox Residential service... Unplugged each and restarted we did it via the forum Store pages to ensure your of! Weather, or an accident that hits their network hardware, you could use your email, phone number user. The street but not the internet with an Ethernet cord coming out of cox contour box stuck on welcome screen resolve my DVR issue to avail... Fix your problems are gone even get it to activate make sure your kids are only. Contacted Comcast and went through three sets of Comcast boxes before they forced me to upgrade to X1 fix... Is having an outage or something is wrong with your account Comcast to my! Connection from your Cox cable box first and after 3 minutes plug the! Registration and log in to your Cox Contour box stuck on the backend.! Press the WPS button on your Cox Contour box stuck on the TV main,. Forced me to upgrade to X1 to fix it TV under the my Services tab, go to my and. Of Comcast boxes before they forced me to upgrade to X1 to fix it how cancel!
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