Thereâs nothing like enjoying a soak in our tub, especially when the weather turns cool. Coast Spas has a hot tub to fit every lifestyle and budget with dealerships around the globe to serve you. Review #1167030 is a subjective opinion of poster. My hot tub had originally developed a plumbing leak and this hot tub was a purchase through your local representative at the Suburban Showplace show in the Glenn's Fireplace and Spa exhibit. We purchased from Scott at West Coast after a terrible experience with the Hot Springs salesman. This is the first time we have heard of these clips breaking in this fashion and we are so sorry that you are having this trouble. The hot tub industry has several major players and is a competitive market. The spa is about 1.5 years old and has an internal leak and half of the LED lights do not work. What can we help you with? THANK YOU COAST SPA FOR CREATING SUCH MARVELOUS DEVICES. Quality product. I have not been contacted by Coast Spas to resolve this quality issue. It would have been more difficult without your experience and advice. The Spa stopped working which was diagnosed as a failed Master Board. Review #1653919 is a subjective opinion of poster. The maintenance access panel is oversized and very poorly constructed. Its swim spas come in sizes between 1,792 and 2,700 gallons, and there are many jet options to choose from, depending on whether your spa is for family fun, therapy or a thorough workout. Coast Spas takes employee input very seriously -they want to know where they lack and how to improve as a whole. Review #1314002 is a subjective opinion of poster. We hope to hear from you. Coast Spas® Luxury Infinity Edge Hot Tubs make the most important moments of your life even better. We would like you to know that yes, We Love Our Coast Spa! Moreover, your company was able to supply all the necessary spa equipment we needed at a very reasonable price, with full and comprehensive instructions for installation. The project has turned out extremely well and our thanks go to you all. Bullfrog International, LC is the parent company of Bullfrog Spas®. Could you please contact us at your convenience by emailing support@***.com? Support cost is too high, We bought a 2016 Coast Freedom spa. *** design and fittings on the maintenance access panel. We've seen a lot of 'em come and go over the years. Coast Spas Manufacturing Poor customer service. Resolved: Coast Spas - Infinity edge DO NOT BUY!!! Jacuzzi creates some of the best high-end hot tubs … I was talking with my boss this morning about a renovation heâs doing and he said he was installing a spa.I was just about to tell him to go see you when he said that he bought a Coast Spa from LCL. Having 30 years of environmental industrial water quality was a great teacher on spa care. www.realthanks.com. Want to know the reason you can't review on facebook?? I get along very well with my fellow team mates here and cannot imagine working for another company where value in its employees are sub-standard. Infinity edge DO NOT BUY!!! Price was the best around, plus she really helped to make sure the excess was extracted. At your convenience, please contact us directly at warranty@***.com and we sincerely apologize for any miscommunication. When a cover lifter is installed for a spa it is to make it open with ease this does not happen. Thank you for your comments, we want to assure you that any connections that were removed would have been after the spa left our manufacturing facility. Read on! Trending. This is a unique type of all-weather swim spa, which is specially designed for … We produce handcrafted, high-quality spas manufactured in our ISO 9001:2008 certified facility in Langley, BC Canada. How difficult would it be to keep the water chemically balanced?â These and all my other questions were answered very knowledgeably. See our exclusive features at http://www.coastspas.com. 2/22/2019 Previous review. Such a disappointment to invest this much of my hard earned money going to waist. Original review posted by user Jan 11, 2018. Review #1185379 is a subjective opinion of poster. Jacuzzi: Best luxury hot tub company. We certainly made the right decision in choosing Calais Spas and we thank you again for everything. Pissed Consumer © 2021 All Coast Spas takes employee input very seriously -they want to know where they lack and how to improve as a whole. 6315 202 Street. Very sorry to hear you are having trouble getting help with warranty repairs. Absolutely awful dealers / Reflection of Coast Spas. Iâm very grateful for the help provided by you and your staff. Our aim was to build a handcrafted Japanese style hot soaker tub, using cement and porcelain tile, similar to ones we had enjoyed while visiting Japan. *** design and fittings on the maintenance access panel. At the time of delivery out of the package the pump was seized up and needed replacement. The spa came with a 5 year factory warranty after 1 year the local dealership went out of business and now the factory will not help us even though it is a factory warranty. I have continued to call and get no responses now. 1 talking about this. Sadly, the quality of this spa is sub standard. We are processing your message. Wish I had bought a different brand. For instance, Coast Spas’ Traditional Series is equipped with the innovative Hydro Cyclonic Filtration® System. Seriously speaking if I ever have a house away from the city I am DEFINITELY getting myself a coast spa product and recommend it to everyone. Coast Spas - Hot tub leaking multiple times, Coast Spas - *** design and fittings on the maintenance access panel, Coast Spas - Painful to get hot tub to work after moving in, Coast Spas - 3 year old $13,000 vanishing edge spa with 4 internal leaks and numerous issues with no customer support or warranty support, Coast Spas - A very expensivewater container, Absolutely awful dealers / Reflection of Coast Spas, Coast Spas - Poorly designed Spa comes from Canada. Coast Spas is now one of only two Hot Tub Manufacturers in the world that have been able to obtain ISO:9001:2015 Certification. Less than 2 years old and extremely frustrated. We now have a patio with an empty hot tub that is worthless. Sorry I didnât know any of your individual e-mails so I just thought Iâd send one to your general LCL account. Was up at a friends Chalet for labor day weekend, in Sainte-Adolphe, Quebec. Scott treated us kindly from beginning to end. We look forward to hearing from you.Kind Regards,Coast Spas. The engineering is amateur (removing and replacing the service panel is a nightmare), it’s missing fittings for base drainage, the diverted valves and air valves are non-operational after one year.