You don’t mind a carpool. Contact SilverRock Customer Service DriveTime. When the problem has been diagnosed, have the in-network facility call SilverRock to start the claim The in-network facility should call 877-584-3848 866-628-3905 for approvals before any repairs have started Carvana gives you $50 toward a carwash, which does help and is appreciated. SILVERROCK INC2021 Chevy Chevrolet Trailblazer LS Sport Utility 4D suv ... Please verify any information in question with Carvana at 937-404-2149 *Including, but not limited to, Bridgecrest Credit Company, GO Financial and SilverRock Automotive. Carvana's customer service blames their 3rd party service, but can not provide me the name, or contact phone number. Took the vehicle to a dealership on Wednesday because I was not going to take it to Jiffy Lube or Pep Boys. Each purchase comes with a 100 day/4,189 mile Worry Free Guarantee through SilverRock, which covers basic and powertrain components. But this isn’t a litany of complaints; more a dose of reality. Once the mechanic completes the diagnostic, the repair facility will need to contact SilverRock™ at 1-866-628-3905. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. If you have GAP Coverage and experience a total loss, call SilverRock below. 888-781-5649. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … By 2015, the number of car dealerships DriveTime owned surpassed 130 and by 2018, the company reached 145 dealerships across the nation. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … 877-584-3848 Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility Or Call 888-781-5649 I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. Get ready to take risks, implement creative solutions, and disrupt complacency. Upon delivery on Dec 2nd, 2021 , I … Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. How Do I Use Road Side Assistance (towing, fluids, battery) Please call 888-300-8607 An annoying game of back and forth communication ensued, with SilverRock telling him to call Carvana and vice versa. Nonaffiliates . $38,990. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. SilverRock’s normal business hours are: Monday-Friday: 7 AM to 7 PM central. Saturday: 8 AM to 2 PM central. All in all, considering the Carvana limited warranty is completely free and goes along with your purchase of any Carvana car, we think it’s a great value. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. Online Car Dealers in Tempe, AZ. Carvana St Louis St. Peters, MO Auto Dealers - MapQuest. Nothing is wrong with my car, but it's been about a year since my Carvana purchase and the extended 5-year plan of SilverRock (that was heavily advertised and pushed on me). Also in 2015, the company spun off a new sister company, SilverRock Group, offering insurance and warranty services. Make Reservations. I routinely call Carvana where I am told they would look into matter, call me back. You get to see any dings or scratches on the car. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 2018 BMW 4 Series 430i Convertible 2D Convertible Silver - FINANCE. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Specialties: Simply put, Carvana is a better way to buy a car. (TOUCHLESS DELIVERY TO YOUR HOME) During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility. Cutting out the dealerships translates to thousands of dollars in lower costs on every vehicle we sell. Box 29087 Phoenix, AZ 85038, Toll Free: (866) 628-3905. What kind of insurance do I need? However, the DMV website needs a valid plate number for my state as well as the VIN, so I cannot do that because Carvana has been too slow to give me my plates for the last 3 months. Date: ___/___/___ RE: Reimbursement Request . Find a Carvana preferred repair facility near you. One optional product that Carvana offers is its vehicle service contract, Carvana Care. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. 512 reviews of Carvana Atlanta "I just tried the Carvana service. While every reasonable effort is made to ensure the accuracy of the information for this Jaguar XK, we are not responsible for any errors or omissions contained in this ad. By 2015, the number of car dealerships DriveTime owned surpassed 130 and by 2018, the company reached 145 dealerships across the nation. -. AFFORDABLE OPTIONS FOR EVERYONE CarvanaCare Essential is our basic level of protection, covering the components that move the vehicle such as the engine, transmission, and drivetrain. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. See BBB rating, reviews, complaints, request a quote & more. Carvana found that most people drive 41.89 miles on average in a given day, so the warranty is meant to actually last the average driver the full 100 days. The manager informed me that the soonest he would be able to look at my car would be Thursday 12/17/20 at 9:00am. Carvana then moved into DriveTime's former Phoenix facility. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Per your contract, if repairs are covered SilverRock will reimburse your towing expenses up to $75. 30 Days / 1,500 Miles. I paid another $25 to expedite the part because SilverRock wouldn’t cover that. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Contact the repair facility to schedule an appointment & inform them that you have a warranty with SilverRock™. Dear Customer, Please use this form as a cover letter to submit your reimbursement request. DriveCare. Unlike Carmax, Carvana does not have physical spaces with on-site repair services. Carvana vending machines are designed to run autonomously, minimizing the need for face-to-face contact, as shown in Carvana's video below that shows this process: Went to a local dealer and they . In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … BBB accredited since 6/23/2015. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. I called Silverock again & was referred to a repair shop several miles outside my neighborhood (Caro-Tech). SilverRock did reimburse me for the tire and mirror cover I purchased, but I never should have to replace those items on a new vehicle purchase. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. They do a full inspection of every car, change the oil, etc. The Rejection Notice must include your name, address and Customer Number and must be mailed to us at: Attn: Carvana Legal, 1930 W Rio Salado Pkwy, Tempe, AZ 85281 by mail, return receipt requested. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Call. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … This coverage is available to all customers for the first 30 days / 1,500 miles after purchase. Carvana customers, visit yourvehiclecare.com to find out what to do if your vehicle is in need of repair. Common problems addressed by the customer care unit that answers calls to +1 800-333-4554 include and other customer service issues. Tickets. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Please verify any information in question with Carvana at 559-282-0916 *Including, but not limited to, Bridgecrest Credit Company, GO Financial and SilverRock Automotive. You have a $0 deductible when visiting an In-Network repair facility! The driver put in a note with Carvana in order to get a “pre-approval” for the warranty repair. Customers can browse its vast inventory, purchase a car with cash, receive financing or trade in their existing vehicles. Carvana certifies all of its vehicles and provides a guarantee for 100 days or 4,189 miles, whichever comes first. If you’re financing, gap coverage is … Have your vehicle towed to a repair shop and contact SilverRock at their claims number (866) 628-3905. 3rd party - Carvana) Ownership was transferred in about 9 days for me, along with the free unlimited supercharging that should come with a pre 2017 MS. Auto Service Contract Companies in Phoenix, AZ. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Any major mechanical issues are covered within this timeframe. Carvana Limited Warranty Claims Process. Carvana St Louis. St. Peters MO 63376. Dealer had to replace the assembly. Contact SilverRock Customer Service DriveTime. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. All requests will be evaluated in accordance to your contract to determine if they are eligible for reimbursement. On top of that, most Carvana cars are still covered under the original manufacturer's warranty. $36,990. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Online Car Dealers in Tempe, AZ. -. phone number; type of purchase (i.e. The dealer dealt directly with SilverRock, and SilverRock/Carvana paid for the repair. Financing took 5 minutes and gave me a … DriveTime is passionate about fresh perspective, differing opinions, diverse backgrounds, and challenging the norm. If you have questions, please contact us at (877) 584-3848. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Phone icon. Again, this is a somewhat small number given the large volume of business Carvana conducts. Carvana then moved into DriveTime's former Phoenix facility. Carvana is the safer way to buy a car During these uncertain times, Carvana is dedicated to ensuring safety for all of our customers. Carvana acts as the sales outlet for these vehicle service contracts. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … Texas and Harris County registration office has no record of anything other than a temporary registration being submitted. Carvana Limited Warranty Claims Process If your vehicle suffers a mechanical breakdown, your first job is to make sure your car suffers no further damage. Have your vehicle towed to a repair shop and contact SilverRock at their claims number (866) 628-3905. You will then be able to get approval to authorize repair. In addition to our 100% online shopping and selling experience that allows all customers to buy and trade their cars without ever leaving the safety of their house, we’re providing touchless delivery that make all aspects of our process … You can browse, finance, and purchase a car online and have it delivered to you as soon as the next day. Carvana warranties All cars are certified and come with a 100-day/4,189-mile guarantee and a seven-day money-back guarantee. Please verify any information in question with Carvana at 816-239-1237 *Including, but not limited to, Bridgecrest Credit Company, GO Financial and SilverRock Automotive. 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