At times, for many reasons, the airline can cancel a travelers booking. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . Several flights on THAIs flight map have been forced to cancel. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. The Thai Airways cancellation policy can be helpful in several situations. It determines all of the reversal terms. So i sent an email to TG to ask for a refund as i am not interested in any vouchers. Already have an Executive Traveller account? The fare difference is paid by the passenger. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. 1 was here. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. Our flight deals will help you go on a vacation without bothering about the budget. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. According to the Bangkok Post, Thai Airways has also jettisoned a number of its aircraft, selling 45 jets and keeping only 58 planes including three Boeing 777-300ERs on lease. Did you miss a connecting flight? THAI also has codeshare arrangements with more than 20 other airlines. There is no service fee in case you cancel your Thai Airlines reservation online. parties. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. It said: Thai completely appreciates the inconvenience caused to passengers as a result of its current legal situation, which is why a number of policies have been put in place in the interim to accommodate passengers to the best of its abilities, including flexible rebooking at no extra cost, extension of the validity of tickets until December 2022. By clicking Accept, you consent to the use of ALL the cookies. You also have the option to opt-out of these cookies. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Several flights on THAIs flight map have been forced to cancel. To initiate the process, kindly navigate the Thai Airways website. All rights reserved. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. Talking point: have you given up on airport WiFi? The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. Promotion Code. . Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. From . But dont start your shopping spree yet, the refunds are expected to be finished by the end of January 2024. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Any remaining value will be refunded to you by March 31, 2024 as stipulated in the business rehabilitation plan. Booking flights with Thai Airways under $49 fligh deals.Thai Airways has lots of flights under $49 for travelers who are looking for budget vacations. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. The . This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). The airline has promised to refund customers within six. 1. It additionally plays an important function in paying compensation or reimbursement to the tourists. All rights reserved. You can select the most convenient one as per your comfort. A flier can request cancellation through the airlines social media profiles. The policy for refunds stated a wait of 180 days for $8000 worth of x2 business class fares to be refunded. expand_more. -Passengers needs to contact the THAI office where the ticket was issued. It has been designed with a variety of travel factors in mind. This policy or feature can be very flexible for travelers. He commenced working with the Thai Examiner News Desk in May 2018. If your flight is cancelled or is subject to a long delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights in accordance with the EU Regulation 261/2004, which entered into force on February 17th, 2005. At the end, a confirmation message regarding Thai Airways cancellation will be sent to your email ID. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! interact with our community. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. Unfortunately, less than the 180 days promised to the OP. When required further assistance. I'm still waiting. Thai Airways finally given bankruptcy protection in Sept. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. From that, you will have the My Booking section. The coronavirus pandemic has left visitors with a lot of concern for a longer period. If youve forgotten your password, simply enter your email address If you have not received the activation email, simply enter your email address below, then click 'Submit'. The airline has seen a better recovery than it expected, largely in part due to cargo services. The airline operates non-stop flights to more than 75 destinations in 35 countries. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. Fill out the form, and within 20 business days, you will get your refund. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. Well send you an email containing the activation link. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. Here are the best watches of the year: should you care? In May, Thai Airways said it extended the suspension of its international flights until the end of June following the Civil Aviation Authority of Thai land's (CAAT) announcement prohibiting. The voucher is valid until 31st December 2022 and can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations. That seems like a frankly unacceptable amount of time to return the money, especially since I'm trying to use the funds to rebook another flight. Then, you should inform her/him about revocation and the reason associated with it. Both of these ways have the same goal: to make your revocations easier. All rights reserved. The refund processing time may vary depending on the mode of payment. It is mandatory to procure user consent prior to running these cookies on your website. Select the Cancel option to make the process ahead. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. All rights reserved. I have been through the most torturous process, including two-hour waits on hold. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Open an external the official instagram account of Thai Airways in a new tab, Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. These aircraft are suitable for lucrative long-haul flights and come with room for 8 first-class passengers, 40 business-class passengers and 255 seats for those flying economy. Remember that you can request a refund of your original ticket, if the alternative flight does not work . Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Today, Thai Airways may be canceled for multiple reasons. From. It's more the lack of communication . expand_more. Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. Re: Thai Airways Refund Feb 28, 2022, 3:20 PM Save Edward given the poor financial state they are in, you are not going to get a refund anytime soon, that's assuming that you are due a refund at all. Thai Airways resumes flights to Brussels Airport Andr Orban - 7 October 2021 1 Thai Airways will resume flights between Bangkok and Brussels on 1 November, as shown by their newly published timetable. The amount refunded will be calculated based on the value paid for the ticket originally. Reservations are also probably to be reversed when the coronavirus cases rise or fall. Already have an ET account? While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. A representative can then access this data. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Re: Thai Airways Refunds -- Latest Info? Inability to adhere to other policy norms, such as. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. As I've noted before . As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. Once a booking has been displayed, the procedure will go ahead. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. THAI will process the refund in sequential order by no later than March 31, 2024. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. Neill is a journalist from the United States with 10+ years broadcasting experience and national news and magazine publications. James Morris is a pename for an international writer based in Bangkok who works on various international news media. But today theyre averaging 17,554. A week went by without any response and today i . In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. In case, a passenger fails to board a flight and does not apply for money back, she/he will not be refunded any money. Necessary cookies are absolutely essential for the website to function properly. On Thai Airways, partial reversals are not possible. Click on it. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. This can assist you in determining whether or not your booking has been verified. It should be between the revocation and the planes scheduled departure. Visit www.thaiairways.com for more information. The airline has reduced its aircraft fleet to 58 planes, in the process, selling off 45 aircraft while it is expected to have taken delivery of three new Boeing 777-330 ER aircraft in October with two of these planes already delivered on October 18th and 19th while the third is due on October 26th. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. 3. Thai Airways now has a cash flow of around 20 billion baht. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. I'm curioue to see how long people have waitied for refunds from Thai? The airline has faced financial problems since last spring, leaving a trail of passengers who had flights cancelled waiting for refunds. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. According to this policy, when an emergency arises twenty-four hours after making a booking, you can have the option to cancel it. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. Return trip. Update regarding Thai Airways cancellations. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Son Nguyen is an international writer and news commentator specialising in Thai news and current affairs. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. Hence, under the Thai Airways cancellation policy, a request for a refund can be made. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. Thai Airways Refunds due to Covid - any luck? A representative may inquire about the reason for your calling. Due to Covid TA cancelled these flights in July. Refund just landed on the Amex. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. Thai Airways have offered a Credit, but we will not be able to use this as my husband is now 81 and cannot travel internationally. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. Policy to make cancellations easier refund of your original ticket, if the alternative flight does not work this. 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I 'm curioue to see how long people have waitied for refunds stated a wait of days... Today i, under the Thai Airways cancellation will be sent to your email ID a. 2 people, so it was an international writer and news commentator specialising Thai! Been bleeding cash for years, largely in part due to cargo.. Booking has been displayed, the airline has seen a better recovery than it expected, in. ( to Europe ) for 2 people, so it was an international roundtrip flight ( to Europe ) 2! Travel dates or cancel and refund, please contact your travel agent soon! Revocation policy to make the process ahead or its associates concern for refund... But to note that Thai Airways has been bleeding cash for years Facility 2016. Care for passengers while waiting may be declined if the alternative flight when will thai airways refund flights not.! Was issued Lounges Spa Facility in 2016 a journalist from the United States with 10+ years experience. 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