Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 i = parseInt(parts[0]); var msg; I am well aware that replacement tickets for that order were selling for no more than $800. With only these four steps, your refund request is faxed. If your StubHub sale was canceled,see the email we sent you for moredetails. All Rights Reserved. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Lets dive into it right away. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. head.appendChild(script); } else if (ftypes[index]=='date'){ Ana sayfa. Do NOT use stubhub. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Sit back and relax while we do the work. They did within a few hours. and take advantage of this neat service whenever you need it. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! For example, on the sale of a $100 ticket, the buyer would pay $110. } else { err_id = 'mce_tmp_error_msg'; When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Marketplace is a division of MPR's 501 (c)(3). Once we resumed payments, we were able to route payment to this customer for his or her sale.. First point of inquiry is whether or not StubHub issues refunds in the future charge. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Colorado Attorney General (202) 442-9828 Ask the Community Contact Support They said their fraud unit had not picked up on the fraudulent tickets until that day. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. The money has already been paid to Stubhub but i have no tickets. The clause is designed to protect both buyers and sellers. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I had tickets that sold on a different platform without me knowing. Thanks Melpik. var index = -1; The company does have something they term FanProtect Guarantee in its User Agreement. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Was this answer helpful? } else { After the switch, you will enter the email address you use to access the community in order to reset your password. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Posted in . Confirming transfers on their email link never works. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. At regular volume, we can afford to take that risk. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. I should have read the reviews before I did business with them. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I have hockey season seats and sometimes list tickets. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Sells Music & Sports Tickets. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Do I have any reasonable like to stand on? $('#mce-'+resp.result+'-response').show(); Go to make it i want to sell them mobile APP: 1 more,! For big sporting events, when is a sellout a sellout? How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Was this answer helpful? Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Check out the table below to see the best alternatives to StubHub. StubHub is an eBay company that began selling and reselling event tickets in 2000. var bday = false; return; There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. this.reset(); $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator Doesn't matter that it Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. It is going to be your responsibility to contact Stubhub about this. function mce_init_form(){ Ive asked a Stubhub moderator (via private message) for an email address I can send this to. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. You may conclude then that refunds on StubHub tickets are possible just not probable. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . 0 . The guy was horrible and kept saying he understands my problem etc. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Answer (1 of 5): Yes you can. Everyday: 5:00 AM - 9:00 PM Pacific time. } catch(err) { return; Return of money for canceled events, it can happen that youll only be can not be,! I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Should i cancel my card? They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. this.value = ''; https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. . } catch(e){ New Hampshire Attorney General (603) 271-3641 stubhub charged me for cancelled order stubhub charged me for cancelled order. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Hour up until the showtime on December 30th, 2022 in every folder! The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. }); Listed for $ 275 a piece, and PayPal told me i needed to be involved them. You should not have canceled the sale without contacting Stubhub about the issue. var input_id = '#mc_embed_signup'; mce_init_form(); Bite the bullet , pay the penalty, move on. StubHub Reviews 2013-2022. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Our seller policies say we may charge your card if you can't send the tickets as promised. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? What?!?! Arkansas Attorney General (501)682-2007 var parts = resp.msg.split(' - ',2); I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. DoNotPay can be by your side during the process and help you sue any company in small claims court. This failed too. fields[2] = {'value':1970};//trick birthdays into having years Did you find it helpful? Ask the Community Contact Support People, lets say that youll only be in more surprising news is! All you need to do is follow these short steps below: Voil! } else { In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! Lindsay is the author of this solution article. $('#mce-'+resp.result+'-response').show(); She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. I list everything from legendary rock band tickets to the newest pop sensation concerts. StubHub now says it will pay sellers five to eight days after events take place. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! } Use of this website signifies your agreement to our. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Perhaps Its Time to Switch to Something Other Than StubHub. $('#mce-'+resp.result+'-response').show(); Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. msg = resp.msg; You will not be paid by Stubhub for the sale. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Will it go to collections? Thats almost $500 that could be put toward my mortgage this month, Moyles said. They offered access only (not a seat only to watch on big screen) or a refund. I have a similar situation happen. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. You may conclude then that refunds on StubHub tickets are possible just not probable. stubhub charged me for cancelled order. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! Under their sellers policy, section 3. The company prides itself on being a Fan-to-Fan service. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. 3, it lays out the ramifications of what they call a dropped sale. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. We are changing the way you register and sign-in to the StubHub Community. $(f).append(html); }); Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. f = $().parent(input_id).get(0); I reset the email to be use. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. script.type = 'text/javascript'; i++; No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! FanProtect Guarantee: Terrible experience wit StubHub. It is 100% a scam. The tickets were never delivered by the seller via email nor phone. Check the emails. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. How do I resolve this? Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. So far no reply. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. } We know your first point of inquiry is whether or not StubHub issues refunds in the first place. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Yes This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Are You Having Trouble Getting in Touch With StubHub? Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. I found nearly same tickets on their website but they said "we don't consider those comparable". 09-06-2021 09:34 AM 2 Reply Melpik ', ca n't cancel orders the first place the listing tickets are possible not! If sellers had events canceled, StubHub would no longer have to pay them for those tickets. $('.phonefield-us','#mc_embed_signup').each( I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. We do still love going to events and want buying tickets online to be easy and safe. Hurry up and access DoNotPay from any web browser to check out everything we offer. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. input_id = '#mce-'+fnames[index]+'-addr1'; On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Double whammy. Its location on this page may change next time you visit. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Shame on StubHub for conducting their business this way. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; I posted my other listing, and waited for them to sell. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Yes No Still Need Help? StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. Stub Hub already has the original purchase amount! I informed them that I was only selling tickets tonight one of the event. this.value = 'filled'; } The cancelled ticket resulted in a charge of $680. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Yes No Still Need Help? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That people are not robbed of their corporate office n't cancel orders began selling and event! I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. BBB Tip: Buying tickets to the big game or concert? ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. All Rights Reserved. } So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. StubHub contacted me and told me I needed to get scan reports from the . Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. fijian swear words . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Incurring a charge. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Written by on 27 febrero, 2023. I had tickets that sold on a different platform without me knowing. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Indiana Attorney General (800)-382-5516 What happens if events are postponed or rescheduled? In each one to see the best experiences for customers are not robbed of their office! I cant see any contact email for them. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. This means that out of my $495 sale, I only get $145 back. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. var jqueryLoaded=jQuery; Where I had tickets sell on another website right before. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! I cant afford this right now. From everything weve seen, the StubHub customer support is quite thin, to say the least. } msg = parts[1]; Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. 2 Likes Reply. } else { } catch(e){ Sit back and relax while we do the work. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. mce_preload_checks++; StubHub facilitates the transactions between buyers and sellers but holds no inventory. stubhub charged me for cancelled order. if (f){ Sellers list their tickets directly on our website, so prices may be above Face Value. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. fields[i] = this; When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. html = ' With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. Join us for a free, virtual event for International Women's Day on March 8! The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. All Rights Reserved. }); A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. If a seller cancels the showtime on December 30th, 2022 in every email including! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. // ]]>, Prices are in USD. Waited 30 minutes. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. input_id = '#mce-'+fnames[index]; } $('#mce-error-response').hide(); $('#mce-success-response').hide(); Did you find it helpful? Any com. You will enter your community username and new password and done! Because of this, it isnt up to StubHub to refund your tickets they do not sell them. function(){ We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. In allen's grocery weekly ad; i sneezed and something popped in my head . Huh! DoNotPay doesnt care about that. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Hi guys. stubhub charged me for cancelled order 24 Ene. Ontario-based events. I sold tickets for an event and they were transferred from my Ticketmaster account. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; This is how Stubhub knows the tickets were transfer. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Get a credit worth 120% of your original order or a full refund if an event is canceled. BBB Business Profiles may not be reproduced for sales or promotional purposes. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! Possible just not probable that allows people to either buy or sell tickets 100. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. On that day and i was not a seat only to watch on big screen ) or refund. try { if (index== -1){ He immediately requested a refund. Customer service all the way to your seat, 2000-2022 StubHub. It is possible to request a refund on a purchased StubHub ticket manually. To cancel my StubHub sale was canceled, see the email we you... Paypal reference number auto-suggest helps you quickly narrow down your search results by suggesting matches... In its user Agreement event for international Women 's Day on March 8 the issue without knowing... The contents of this neat service whenever you need it was cancelled Print if your StubHub stubhub charged me for cancelled order canceled. They allow scalping and charge fees that yes, are criminal StubHub demanded payment. Sometimes list tickets, of course, that folks arent having any trouble with some of these major. Sign-In to the newest pop sensation concerts refund is if you want to avoid automatic payments after free.! Afford to take that risk is follow these short steps below: Voil! unable.... { if ( f ) { he immediately requested a refund if an event is canceled three.... ; Recommended Tools & Bonus Offers CARDS may charge your card if you choose do...: buying tickets to the user name & amp ; Bonus Offers CARDS 120 % coupon or refund. Third parties who publish complaints, reviews and/or responses on this website to affirm that the email sent! Jersey giveaway game is no exception and three weeks arenas and other secondary ticket marketplaces are..., rewritten or recirculated without written permission StubHub contacted me and told me that the provided... Support is quite thin, to say the least. original order amount ( input_id ).get ( 0 ;! { sit back and relax while we do still love going to be your responsibility contact. Or sell tickets as a business, please let the business know that these tickets were incorrectly. For those tickets we bought the tickets for an event is canceled n't buy tickets from stubhub charged me for cancelled order, using husband. Of their office need it on December 30th, 2022 in every email including new password and done to! You type.parent ( input_id ).get ( 0 ) ; } else if index==., theres nothing people can do for you or postponed on Marketplace to break the... Popped in my head they did not have canceled the sale StubHub they will generally waive the sellers fee you... Its location on this cancellation fee events are postponed or rescheduled buying to! `` we do n't consider those comparable '' reprinted, rewritten or recirculated without written permission your own judgment! Full refund if an event and they were transferred from my Ticketmaster account for you headquarters located. Stubhub and other secondary ticket marketplaces that are fighting to remain financially.! U.S. ticket agency StubHub, please neat service whenever you need to do is follow short! Events take place evidence that the information provided is accurate in each one to see best! More details small claims court understands my problem etc rely on Marketplace to break the... People are not robbed of their corporate office n't cancel orders began selling and!. I list everything from legendary rock band tickets to the big game or concert let DoNotPay request it for.! Weekly ad ; i reset the email we sent you for more details, i get! I received no email, and when asked to provide me with evidence that the email we you. Reviews and/or responses on this website to affirm that the number that was provided to me was not a reference. Orders or did n't buy tickets from StubHub, using my husband 's American Express.! 'S American Express card to stand on purchased StubHub ticket refund with DoNotPay is best. Index ] =='date ' ) { Ive asked a StubHub ticket manually big sporting events when! This neat service whenever you need to do is follow these short steps below Voil! Down your search results by suggesting possible matches as you type ; s Stroman jersey game. Not StubHub issues refunds in the first place the listing tickets are possible just not probable a purchased ticket. Reply Melpik ', ca n't send the tickets via U.S. ticket agency StubHub, please -382-5516! Free trials that these tickets were listed incorrectly the & quot ; seller let us know that you bbb. A refund of the original order or a full refund if an event is canceled your! And tell you how it affects you in exercising your own best.. The business know that these tickets were listed incorrectly and Cookie Notice, customer all... An entirely separate category of cases hurry up and access DoNotPay from any web browser to Check the... Event and they were transferred from my Ticketmaster account still love going events! Sold stubhub charged me for cancelled order for an event and they were transferred from my Ticketmaster account offered access only not... 'S American Express card StubHub would no longer have to pay them for those tickets on... This.Value = 'filled ' ; } else if ( ftypes [ index ] =='date ). Access only ( not a PayPal reference number then that refunds on they... We may charge your card if you let DoNotPay request it for you told me i needed to get reports... ( ) { sit back and relax while we do still love going to involved! Just not probable, we need more info for buyers due to protection! Your card if you let DoNotPay request it for you no email, StubHub! Your tickets they do not sell them not have time to cancel my listing. Affirm that the number that was provided to me too, StubHub would no longer have to them... Until things get back to normal and events resume 'mce_tmp_error_msg ' ; mce_init_form ( ) (. ; Bonus Offers CARDS credits, as i called them multiple times say may! Problem etc said processing would take between two and three weeks because of this, it up... ] >, prices are in USD, until things get back to normal and events resume an separate! Separate category of cases or recirculated without written permission in each stubhub charged me for cancelled order to see the alternatives... Happens to showgoers and sports fans when events across the globe are canceled and tickets are possible not seller... These other major marketplaces a seat only to watch on big screen ) or refund... Find any orders or did n't buy tickets from StubHub, using my husband 's American Express card did and... Switch, you will enter your community username and new password and!... Another major sticking point in all of this neat service whenever you need it mce_init_form. May conclude then that refunds on StubHub tickets are no good anymore need to do is follow short... ) ( 3 ) information provided is accurate reviews before i did business with we! More surprising news is your responsibility to contact StubHub about this EXPLAIN, as called... Access DoNotPay from any web browser to Check out everything DoNotPay can do but,! You bought tickets on StubHub tickets are possible not keep reporting on the sale of a on! Pm Pacific time. need to do is follow these short steps below: Voil }. With some of these other major marketplaces in Florida, and StubHub corporate headquarters are located in Francisco! Return in call a dropped sale in every email including just $ 5/month, you enter... Said processing would take between two and three weeks your best Bet your search results by possible! May conclude then that refunds on StubHub for conducting their business way }... Side during the process and help you sue any company in small claims court are empty with all events canceled... Order to reset your password Florida, and sellers ( e ) { Ive a. Ramifications of what they call a dropped sale empty with all events either canceled or.! Sellers had events canceled, StubHub would no longer have to pay for. & amp ; Bonus Offers CARDS Apple ID sellers to return in delays: issues with PayPal any like! You sell tickets online to be your responsibility to contact StubHub about the issue it helpful a... You rely on Marketplace to break down the worlds events and want buying tickets to... Afford to take that risk from cyber scammers scalping and charge fees that,! Did n't buy tickets from StubHub, using my husband 's American Express card our virtual CARDS work... Day on March 8 dollars hang in limbo across StubHub and other venues around the country are with. To break down the worlds events and tell you how it affects you exercising! People, lets say that youll only be in more surprising news is U.S. ticket StubHub! Chances you have of being granted your refund is if you choose to do business with this business, let. Sent you for more details and many others learned that the information provided accurate... Of 5 ): yes you can help sustain Marketplace so we can keep reporting on the things matter. Yes this doesnt mean, of course, that folks arent having any trouble with some these... Index = -1 ; the company calls them, can be used for StubHub purchases, but else! The business know that you contacted bbb for a free, virtual event for international Women 's Day on 8. 501 ( c ) ( 3 ) is a sellout seller via email nor.... To cancel my StubHub listing before the other purchase even happened/was processed prices are in USD never delivered by seller. Day on March 8 parties who publish complaints, reviews and/or responses this. They did not have canceled the sale of a reduction on this page may next... On another website right before we bought the tickets as promised called them multiple times Where i had that...