We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. for more info). Telephone Service. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. . If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. What can I do to prevent calls from being blocked? AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. Facilities We Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. For $45.98, you can get our 90-day service plan. You agree not to use anyone elses account at any time without the permission of the account holder. Is all JPay Email moving to Securus eMessaging? Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. SIGN UP NOW WITH SECURTEL AND START SAVING Dallas, Texas 75265-0757, Facilities We If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. We will review and reply to your request in a timely mannernormally within 72 hours. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. Arbitrability of Certain Disputes. TextPay for AdvanceConnect sends a text message when your account runs low. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. In those cases, neither we nor the correctional facility will be responsible to you. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Securus Online Assistant Now Available - Click the bubble below. crdito o dbito identificada anteriormente por los ltimos cuatro IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. 2. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. How do I unblock my phone number on my Securus online account? By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Calculate your Call. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Searching Frequently Asked Questions. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Severability. Securus Technologies or other "Jail Facility Phone Providers". Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Al hacer clic abajo, usted acepta los Trminos y Condiciones de Law Firm and Lawyer Communications Privatization. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de You can choose to call or write to inmates if they are allowed to communicate with the outside world. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. How do I get setup for eMessaging using the Securus Android app? detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. For Securus Text Connect, you can send messages by using the Securus Mobile App. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. This warranty does not apply to: Securus Technologies This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Also, please change your password regularly as an added precaution. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. These terms do not provide any third party with a remedy, claim, or right of reimbursement. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Charges may apply in the future, but we will provide you at least two months advance personal notice. A description of applicable state specific terms is available here: State Specific Terms. 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