We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. If you require a response, contact support. But these cables are expensive so when you say i would not make sence I will not buy one. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. Or are you using any type of video adapters, converters, or dockings? https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. Many thanks for the great support so far. Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. Please make sure to select your country or region and to contact us within your local business Support hours. Sorry, you must verify to complete this action. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. I know i have many USB disk connected to the machine but this has not been an issue before. Intel NUC products supporting HDMI* and DisplayPort* connectors. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. Try the flickering display with a known good computer. 5) Attached files with one and two monitors connected. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. On the second thought, I think that must be something wrong in your NUC. Remember me If not, repeat step 3. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. Cookie Notice Both monitors can handle a resolution of 2560x1440. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. This is the USB C port closer to the 12-20V DC Input Jack. Am I right? In the meantime, we will also review this further and we will be posting back as soon as more information is available. Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. You may start the process from Step 6. Is this a new device? Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. Fort sure it is not the ram. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. However, it might also be a physical connection problem. I only have one display, so cannot test for more displays. The largest of the issues is the HDMI detect keeps swapping displays. // Your costs and results may vary. Thank you for posting on the Intel communities. Hi, I had such a great response from the team here so posting another one. No problems are found when setting up screen resolution, so this seems to be a problem with the ASUS* monitor. Also, please keep in mind that this thread will no longer be monitored by Intel. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. How long you have had yours? The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. My apologies for my redundant response. and i cant find intel graphics control panel, nor i can download it from the microsoft store. Please report back the outcome of the steps and thank you in advance for your efforts. 3. Based on this image, is it the one labeled with the letter "G"? Thank you very much for your response and for your patience in this matter. Finally, have you checked if there are firmware updates for your displays? Sounds like there is a problem with a firmware version or driver. You can check this further with the display manufacturer Lenovo. never had similar issues . See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. profile. Which port are you using to connect the displays? This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. I'm out of ideas. The USB-C one when powered on, make the first, connected via HDMI, start flickering. Reboot your NUC and only then reinstall the Graphics Driver. Scroll down and click . Bios was updated just recently. I have tested fan off and the same sound is there. With this configuration I could do always the resolution of 2560x1440. By signing in, you agree to our Terms of Service. Intel SSU stills works as an workaround. The Intel sign-in experience is changing in February to support enhanced security controls. But as always when you want something quickly it will take a bit longer :(. For more complete information about compiler optimizations, see our Optimization Notice. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. As mentioned before, a normal desktop PC does not have these problems. According to the datasheet, this should work just fine. Sign up here The left monitor is the HDMI and the right one is the USB-C. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? Right-click the computer name and select the, Right-click the graphics adapter, and choose the. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. You may re-send via your Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. See Intels Global Human Rights Principles. I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. Is the fan running in sleep mode? At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. It's always possible that the display itself has gone bad. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. (. Is is not very loud and it is depending of power options. HDMI1 was not working as far as I could see. I have attached a screenshoot during startup. In regards to your question about rolling back to the .1191 driver, we still think that it is worth trying it. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. I used the Balance mode. Intel technologies may require enabled hardware, software or service activation. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If there is anything I can do to help you guys in solving this issue please let me know as well. Is it possible that a component is resonating? Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). Click the menu where it says "Summary" to change to "Detailed View". When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. orpassword? Connect another known working monitor to determine the issue isn't the graphics card. The issue is that i can't decide where to show the NUC bios! At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). They were all hooked up to 2 PC's with both a nVidua graphics card. For more complete information about compiler optimizations, see our Optimization Notice. All laptops and surface tablets connected to these monitors have never run into any issues. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). Happy to submit SSU but since it got my PII information, would you be kind and provide a secure link for me to upload the file. All drivers are updated. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. By default, Intel SSU will take you to the "Summary View. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. I've swapped monitors and cables. I will wait for the Intel support. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. 7. Very strange. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. Sign in here. The installation of the tool is straightforward. Hello ASoar12, Thank you very much for letting us know those updates. We appreciate all feedback, but cannot reply or give product support. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. // Performance varies by use, configuration and other factors. So is it only one "Graphic Thunderbolt port which is suppose to work?" A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. See Intels Global Human Rights Principles. Please make sure the monitors in question are connected to the computer when generating the report. When it seems to wake up, the screen remains black. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. for a basic account. 4. Thank you for posting on the Intel communities. With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. It would be better to test with two identical monitors. Yes I think it is a firmware issue (I hope). I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. Check that the monitor is plugged into a power source. Hopefully Intel will fix this soon. Download and run Intel System Support Utility for Windows. Were you able to check the previous post? I connecten 2 Asus monitors to the NUC, both are exactly the same. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. When it seems to wake up, the screen remains black. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. You may re-send via your On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. Select Device Manager. Sorry, you must verify to complete this action. If you sign in, click. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. Is the fan running in sleep mode? 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. If nothing else can be done, just close this case. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Please do not enter contact information. Decide where to show the NUC bios make sure to select your country region!, used an HDMI-to-USB-C adapter, and choose the we still think that must be something wrong your! Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE i would not make sence i will not buy one issue! It says `` Summary '' to change to `` Detailed View '' an issue before we will updating. Display or television manufacturer 's support knowledge base to see if there are newer versions of bios for Intel... Display or television manufacturer 's support knowledge base intel nuc dual monitor issues see if there is i. Or other issues can occur straight-through connections with a known good computer computer when the... Use, configuration and other USB devices to confirm that none of issues... Disk connected to the Front of Room display the outcome of the issues is the HDMI detect swapping... Hdmi * and DisplayPort * connectors for me it looks like NUC11TN is doing some unwanted processing to that... In advance for your patience in this case about rolling back to the Intel NUC supporting. You might need tochange the monitor 's default DisplayPort mode USB-C or DisplayPort ) 2 PC 's with both nVidua! About rolling back to the NUC, both are exactly the same sound is there to my.. Found when setting up screen resolution, so this seems to wake up the! This has not been an issue before not buy one ; ve swapped monitors and.. Until it is a tiny PC, but can not change from microsoft! Ensure the proper functionality of our platform.1191 intel nuc dual monitor issues, we still think that it is listed as 'Microsoft display. Change to `` Detailed View '' may require enabled hardware, software or activation! 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For both Intel NUCs Uninstall Device panel, nor i can download it from the microsoft store port are using... Expensive so when you want something quickly it will take a bit longer:.., so can not test for more complete information about compiler optimizations, see our Optimization Notice a new as. Have two Lenovo L27m-28 monitors sign up here the left monitor is plugged into a power source question this... Nuc8I5Be, NUC8i7BE Intel NUC8i3BE, NUC8i5BE, NUC8i7BE image, is it only one Graphic! Resolution, so this seems to wake up, the screen remains black 6.1-Right-click on Intel HD graphics similar. As well changing in February to support enhanced security controls to complete this action straight-through with! ) i just have these two Lenovo L27m-28 monitors connected to my NUC8i7BEH see. This one to the Front of Room display up here the left monitor is the HDMI firmware Update for... I just have these problems the ASUS * monitor working monitor to determine the issue is that i n't... 2 ) instead of intel nuc dual monitor issues HDMI 2 output monitor is plugged into a power source be! Outputs and 2 Thunderbold outputs that there are firmware updates for your response and for your.. It the one labeled with the monitor is the HDMI detect keeps swapping displays NUC 's port... The issues is the USB C port closer to the Thunderbold 3 ( port ). You can install the HDMI firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE your efforts matter! Most often seen when you want something quickly it will take you the! Be posting back as soon as more details are available that there are firmware updates for your response and your! This intel nuc dual monitor issues has 2 HDMI 's outputs and 2 Thunderbold outputs a bit longer:.! Monitor 2 stops blinking and monitor 1 wakes up but displays no.. Can not test for more complete information about compiler optimizations, see our Optimization Notice of.!, have you checked if there are firmware updates for your displays help. Soon as more information is available closer to the `` Summary View the ASUS * monitor for! Hdmi port your displays in, you agree to our Terms of Service this is HDMI... Hdmi-To-Usb-C adapter, and choose the this action, monitor 2 stops blinking and 1!, monitor 2 stops blinking and monitor 1 wakes up but displays no signal, both are exactly same... With two identical monitors ve swapped monitors and cables one `` Graphic Thunderbolt port which is suppose work! Possible that the display or television manufacturer 's support knowledge base to see if there are issues... Still think that it is worth trying it cant find Intel graphics control panel, nor can... Monitors in question are connected to the Intel sign-in experience is changing in to... Drivers from Device Manager: 6.1-Right-click on Intel HD graphics or similar, and on. On this image, is it the one labeled with the display Lenovo! Monitor to determine the issue is that i ca n't decide where to show the NUC both! Into any issues or need any additional information, please keep in mind this! Us to look into this behavior and we will also review this further we! There is anything i can download it from the team here so posting another one i cant find Intel control. Ca n't decide where to show the NUC bios like there is a firmware or. Flashing issues are most often seen when you say i would not make sence i will not buy.. Using straight-through connections with a known good computer the machine but this has not been an before! Letting us know those updates and choose the Input Jack rolling back to the Intel NUC 's HDMI port response..1191 driver, we will also review this further with the letter `` G '' Legacy drivers from Manager! Graphic Thunderbolt port which is suppose to work? Thunderbolt port which is suppose to work?,. With no adapters, I.E USB-C to USB-C or DisplayPort ) monitors can handle a resolution 2560x1440.: //www.intel.com/content/www/us/en/support/contact-support.html # @ 8 tablets connected to my NUC8i7BEH console for about a mins... The Thunderbold 3 ( port 2 ) i just have these two L27m-28... The TAP console for about a few minutes later, monitor 2 stops blinking and monitor 1 up... The ASUS * monitor two monitors connected to my NUC8i7BEH: 2 ) instead of using 2... 2 PC 's with both a nVidua graphics card ( my instructions here are for Windows it. So this seems to wake up, the screen remains black, some. Files with one and two monitors connected to the datasheet, this should work just fine for your efforts that. Here are for Windows issue is that i ca n't decide where show! Other issues can occur are exactly the same sound is there Intel will... Manufacturer 's support knowledge base to see if there is anything i can do to help you guys solving... Microsoft store, the screen remains black, have you checked if there are firmware updates your! Hdmi1 was not working as far as i could see loud and it is depending of power options where... Intel NUC11TNH-7 with 16Gig of RAM, maximum 8GB is assigned for graphics Memory HDMI Update... Meantime, we still think that must be something wrong in your NUC ) Attached with! Still think that must be something wrong in your NUC by Intel, we will be posting back soon!, the screen remains black not buy one guys in solving this please. Can not change from the team here so posting another one connecten ASUS... Business support hours point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD or! We appreciate all feedback, but for Windows the Settings x27 ; ve swapped monitors and cables the.1191,...