GameStop was founded by Leonard Riggio, Daniel DeMatteo and Richard Fontaine. I tell them to look it up themselves, if they want to complain they'll have to work for it. 809 Washington Ave Ocean Spring, MS 39564 . It follows the guidelines set forth in the governance documents included on this page. Check the GameStop website prior to deciding to contact its customer service department, and see if you can find the answers you need that way. I received the wrong bundle so I kept trying to call Gamestop, well they always say that it will be 60 to 90 minutes and to call back during the hours that they are available (I was calling during those hours every time) then they hang up on On December 6th or 7th of 2022, I went into the Galesburg Gamestop to look for a game. Call Headquarters on (405) 225-5000. It asked for my delivery address and my billing address and because I put both my billing and delivery address in and it cancelled my order, I did NOT cancel it gamestop did. Filter My main gamestop is in Altoona Iowa but pretty much any gamestop in central Iowa is great! I got a shipping notification the same day. These documents are subject to modification from time to time when the Board of Directors believe it is in the best interests of stockholders to modify them or relevant laws and regulations require modifications. NMG Holding Company, Inc. One Marcus Square, 1618 Main Street Dallas, TX 75201 The local Gamestop store in Madison, MS told her that they did not take purchase orders from schools and did not provide tax exemption. GameStop is a large company with over 20 million active customers, so it shouldnt come as a surprise that their lines are always busy. I had to go out to another retailer to purchase for my son and still no refund back from Gamestop at all. they took my money and now they dont care what i have to say.i have been unhappy with gamestop for a while now and i think this just helped me decide to buy elsewhere, Went to gamestop recently to get call of duty black ops 2 and I got the downloadable preorder Code for downloadable content wave 4. when I went to download it ,it told me I was given the wrong information and I needed to contact Gamestop. (bad choice). We have a copy of the card and the receipt. "GameStop ended last year with $1.3bn in cash and cash equivalents. Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. It boasts about 4,575 stores in the US, Australia, Canada, and Europe. This complaint was posted by a verified customer. What a complete joke. bought a game from gamestop and it doesn't work, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We were told that the information is being reviewed by the escalation team as loss preventions. Filed a BBB complaint against them and they responded On their time. Join GameStop, Nintendo, and Pokmon for the next GameStop Demo Event! Anyway, I tried contacting customer service in every possible way, Ive yet to hear from anyone, either through email, telephone (I left my number through the message system on their Game Stop website) or even Instagram where I sent a message. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The automated system sometimes says that the wait time is over 60 minutes, to call back tomorrow, and hangs up on you. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. If you have general questions or concerns, please contact Domino's customer support team. It was a pretty cool bonus item so thats why I preordered. On 2/19/23 my son went into a different game Stop Store to get a different game because he didn't like the game I purchased. Email receipt is on the bottom. I have reached out to GameStop three times online and have called twice. +1 (817) 424-2000. As others have stated, filling out an online ticket does nothing as they do not respond to those either. Store Compliment/Issue. i put 1 star on here because thats as low as the rate bar will let me go. When and where was GameStop incorporated? Well start sending you the news you need delivered straight to you. GameStop uses 5 email formats: 1. first last@gamestop.com (88.8%). Such problems can be resolved by contacting GameStop customer service, and were here to help you reach the companys support agents with ease. Still, listening to automated messages on repeat for 15+ minutes is enough to drive even the most patient of customers crazy. GameStop Conference May 13, 2011. On June 16, worlds collide. Thats why DoNotPay has developed multiple products that will help you draft all kinds of legal documents in minutes! If you think thats great value, wait until you hear what else DoNotPay can help you with! Addresses, telephones, emails, working hours and other useful information. He was formerly the Senior Vice President of Finance at Hilton (NYSE: HLT) from 2009 through 2015 and a Director of Finance at Amazon (NASDAQ: AMZN) from 2007 through 2009. Desired outcome: I feel a replacement PlayStation 4, upgraded to the PlayStation 4 Pro is deserved for what Ive gone through. I did, the lady told me she could not help me look up my own email and did nothing to help me"', I was a former employ in training and was told i was supposed to get paid for my training and compensation for the mileage. GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a global, multichannel video game and consumer electronics retailer. We value your privacy. but i had three games one brand new never even been played i just didnt want it i brought that which i payed 60$ for and the other to that would still be worth 30$ easy. Unsubscribe at any time. GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a global, multichannel video game and consumer electronics retailer. But of course its all about the bottom line (profit) than it is about your employees, remember its your employees that make your company,they are your "FACE" to the public. I hung up and called back. The amount of the refund is 103.60 by the way I had to PayPal and now they have both. The latest review Not receiving online order was posted on Feb 23, 2023. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. I also am having the same problem with the code and the email for the rewards with the call of duty 2 game i was also told they can not help me and i purchased the care package which cost me way over $200.00. Asia-Pacific Email Customer Service. I went back into the store with my son and the worker there said it's a final deal Share your photos and videos with others to prove the truth of your words. - staff was very big chested and was very unprofessional, - .com vs store pricing on in store pick ups/ call wait time, Wrong item/ still haven't received the replacement/ customer service, Unprofessional employees talking crap about customers in front of other customers, Did not give me any resolution refused to give credit was rude and hard to deal with. Right when preorders opened. "Its amazing what GREED will do to you.". My poor son lost it in the store, pacing and crying. we typed in our address and he said that he was sorry. People also viewed. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Follow the instructions they provide to solve the matter at hand. If this is how they conduct business and fail to stay committed to their deals and thier customers this will be the last time I buy anything from gamestop and my gaming friends will also hear about this because there is another gaming place in our town called gameon who will be getting our business. 8/29/2022: Called back to check on an update. I tried several times. Consumers satisfied with GameStop most frequently mention great place, trade ins and gift card.GameStop ranks 11th among Games sites. James Cauley. No answer? Business Profile GameStop, Inc. Video Game Dealers Headquarters Multi Location Business Find locations Contact Information 625 Westport Pkwy Grapevine, TX 76051-6740 Visit Website (817). Performance & security by Cloudflare. This isn't even the first issue I have had with your online orders. They price gouge by raising prices on merchandise that was cheaper a year ago because it's old to now its price as new and also they give you very low for trade in value and then resell for 4 times the amount. What if my GameStop eGift Card is lost or stolen? Desired outcome: GameStop Employee Directory. NOTHING! Told me to contact GameStop.com. In fact, complaints across the Internet cite rude and uncooperative customer . Write A Review For GameStop Corporate Headquarters, J C Penney Corporation, Inc Corporate Office. GameStop is one of the most popular stores for video games and electronics in the United States. On Jan. 19 I ordered two games for $71. You can also choose to chat with GameStops live agents if you want to avoid speaking over the phone. Call 1-800-883-8895 Email us They gave us a ticket number (3745301) and told us to call back within 7 days for an update. Reaching the companys support reps usually takes a bit of time. No games - skins only. I ordered an Xbox Nov. 25, I never received the item. My kids are playing with that and they didn't have any problem to set it up. Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. I want either a refund or the rest of my order to be fulfilled in a timely matter. Corporate Jobs GameStop They would not answer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I turned around to the rep, and told he that we just found it!!! GameStop Corporate Offices Phone Number 817-424-2000 - Info & Statistics Phone number to dial 817-424-2000 Call-back available NO Message & get attention NO Call picked up by a real person YES Department you're calling Corporate Offices Call center hours Mon-Fri 9am-5pm, Sat 10am-3pm EST Best time to dial 10:45am While I was browsing the PS4 and PS5 games I could hear the three employees talking crap about other customers. I called the store in Madison and asked them who was the CEO; they did not know who is the CEO for Gamestop and could not give me a number for that office. The Board of Directors is committed to serving as a prudent fiduciary and overseeing management. I went to two locations and they basically told me that their preorder bonuses were only for their preorders. Once they do, well notify you, and you can come back to speak to them. With so many daily responsibilities, the last thing we need is to waste time on complex bureaucratic processes. Prior to The Kraft Heinz Company, she held roles with Whirlpool Corporation and General Electric Healthcare. Then try to contact customer service and it just doesn't exist. I purchased a ps3 bundle from the plant city florida location for my childs birthday. On top of that, you wont have to waste hundreds of dollars on lawyers. i chose gamestop. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The card and the receipt i went to two locations and they responded their! Their preorder bonuses were only for their preorders have gamestop corporate office complaints twice and in! Refund or the rest of my order to be fulfilled in a timely matter complaintsboard.com is a complaint! My poor son lost it in the store, pacing and crying, is a global, multichannel video and! 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