Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. This feature allows Oracle SaaS Support Services engineers to chat with your primary or alternate contacts for a service request. Teams brings simplicity to teamwork by joining collaboration, We suggest you try the following to help find what youre looking for: Deliver quick, consistent, and intelligent HR services to every employee. If you did not change Sunday 1:00 pm - 5:00 pm. This proactive intervention helps prevent escalations and help resolve issues before they . My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts. Click on the "Me" icon 7 : Click on . Protect sensitive data with a help desk thats fully managed by HR with a single security model used across all Oracle Cloud products. When Jim Strickland became mayor of Memphis in 2016, he promised to revitalize the citys workforce and improve the delivery of city services to more than 652,000 residents. For several years, Memphis city employees experienced frustration as budget pressures coupled with hiring restrictions impacted the satisfaction of the city's 8,000 person workforce. City of Memphis recruiters now ask all candidates to fill out job applications online and upload supporting documents, and they keep track of candidates progress through an automated workflow. The city also has recruited 363 new firefighters. sharing, and communication all under one platform. Hearing impaired customers in the U.S. who need to speak with an Oracle Support representative may use a telecommunications relay service (TRS); information about TRS is available at, To renew your on-premises support, log on to, For questions regarding on-premises support renewals, log a. We could not find a match for your search. Information Technology. See our page about Microsoft Teams for more information. Report them to 311 by calling 3-1-1, visiting311 onlineusing the Memphis 311 app on your smartphone.Need connections to community services? Retirement & You. You can also: reset your password, retrieve Outages: 901-544-6500 | Billing Questions: 901-544-6549 | Emergencies: 901-528-4465 | En Espaol City of Memphis Oracle R12 Upgrade RFP 1 1. Check the spelling of your keyword search. Support the Memphis Police Department, a 3,000 member organization, including its command structure, for computer, peripheral, network, software and troubleshooting needs, maximizing usability and . This includes a UofM employee, friend, or Email where you can be reached *. Select the Position ID to learn more! Email: umtech@memphis.edu. Memphis, Tennessee. Our ability to attract and retain top talent makes a huge difference in our ability to deliver emergency services. Help Request. The citys 911 team cut call waiting times from an average of around 60 seconds to just under 8 seconds for 95% of calls, through improved hiring and comprehensive training. However, you can still report anonymously, if you choose to do so. As we celebrate Womens History Month 2023, thisRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, As we celebrate Womens History Month 2023, this is the first time in the City of Memphis history that allRead More about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, At 10 p.m. tonight, an emergency warming center will open at the Greenlaw Community Center,190 Mill Avenue. Which is why Oracle SaaS Support Services engineers work with your team throughout implementation and stabilization. The citys 911 team cut call waiting times from an average of around 60 seconds to just under 8 seconds for 95% of calls, through improved hiring and comprehensive training. hb``e``hAXc_ 2$MF00Wttt TX)1'i 00~ba8ujcL?0Z"?rFS]QLNL;(McE"p3H|pQsN D * endstream endobj 263 0 obj <. _recollect_config = { area: "MemphisTN", name: "calendar" }; Stay informed on what matters in Memphis. Sign up Information Technology. Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. Only authorized employees and hiring authorities have access to the information submitted. Oracle Account email/username * If you do not know your Oracle Account username, type 'unknown'. When Memphis citizens asked for improved protective services, the mayors team chose Oracle Cloud HCM to recruit experienced emergency workers. TOM, Copyright Configure your service request management system to handle complex HR rules required to manage contractual terms and conditions. In addition, remember these important tips to ensure your data is secure: Never share your password with anyone. We suggest you try the following to help find what you're looking for: Go with an industry-leader. While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. 311, (901) 636-6500. or . Service Requests. the University's self-service Identity Management website. Anonymous will maintain your anonymity and hide your display name and email address from any reporting process. My Oracle Support enables you to track your requests and reach out to relevant support teams who can prioritize and resolve your requests faster. Enable collaboration within each service request via conversations and document sharing among stakeholders. Only established in 1819 as a city within Tennessee, Memphis is the youngest of the major cities within the state. Oracle also offers comprehensive support to help navigate available Oracle resources and help resolve any nontechnical questions you may have regarding your Oracle SaaS products. Check the spelling of your keyword search. Were sorry. Access Support for your products: You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support. Our engineers play an important role in the service request resolution process. Only applicants seeking employment with Rose and lawfully authorized to work in the designated country will be considered. All UofM affiliates (faculty, Benefit/Function: Employee and Retiree Benefits O: (901) 636.6800 Fax: (901) 636.8486 E: [emailprotected] Website: https://www.benefitsmemphis.com/, Benefit/Function: Flexible Spending AccountsMedical and Dependent Care; Check out ourOffice of Communications page, which is a one-stop shop for contacts and common questions. If you are unable to login with this method then look for the help from the memphis city employee login help desk, either through the chat option on the website, helpline number or email address. x CMEM EMPLOYEE SELF-SERVICE. posted holidays), The ITS Service Desk Hours:Monday Friday 8:00 am 8:00 pmSaturday 10:00 am 2:00 pmSunday 1:00 pm 5:00 pm, Chat Hours: Monday - Friday 8:00 am - 8:00 pm CDTLocation: Administration Bldg Room 100Email:umtech@memphis.edu. This specialized implementation support starts as soon as you become a customer and will last 90 days past go-livegiving you confidence that you are set up for success. Monday - Friday 8:00 am - 5: . Finally, they were excited about the ease of using social media to publicize job openings. Financial Hardship Assistance. Renew online. To enhance password security and protect University data, ITS will implement a change The citys leadership moved to replace its hiring, benefits management, and other on-premise HR applications with a modern, cloud-based application suite, Oracle Cloud HCM. Here are some common contacts: As always, if you have an emergency, call 9-1-1.Are you a member of the media? They believed the automated recruiting, hiring, and onboarding capabilities would help the city streamline its several-step process to attract and retain top 911 operators, police officers, and firefighters from around the country. We could not find a match for your search. Immediately bring users up-to-speed with processes across time zones, languages, and roles in a predictable and measurable manner. Oracles Platinum-Level Support Services provide enhanced support to help increase performanceat no extra cost. The service request dashboard provides an online view of outstanding and historical service requests. For more information about IT security, please visit the ITS security website. Access our Customer Portal Wherever You're Located, We're Here to Help With 12 worldwide sales and operations centers plus our U.S. headquarters, we offer 24/7/365 service that covers nearly every inch of the globe. Oracle University's Guided Learning solution offers in-application guidance to accelerate your Oracle Cloud SaaS adoption. to receive the latest news, about Womens History Month 2023: Memphis Makes History With All-Female Senior Leadership Team, Division of Housing & Community Development, City Council: 901-636-6786, find council member contacts, Memphis Fire (non-emergency): 901-636-FIRE (3473). (You must have purchased support, have an active cloud subscription, or have an active cloud trial license to access My Oracle Support). For more info go to, Toll Free: 800.844.0538 (Saudi Telecom Fixed and Mobile Network), Using AT&T Direct Access Number 157-0011 (provide access number 800-711-1005), Using AT&T Direct Access Number 00-800-01001 (provide access number 800-711-1005). Our complimentary Platinum-Level Support Services aim to be the standard of excellence in the industry. Empower HR to curate a robust knowledge base of information that is readily available across workers and HR professionals. For questions regarding Oracle licenses, product questions, migrations or new license sales questions, downloading or installing a trial version of our software, Oracle Training Courses, Course Certifications, or any other questions call: For questions regarding on-premises support renewals, call the relevant Oracle Support Renewal Sales number listed below. Use synonyms for the keyword you typed, for example, try application instead of software.. Automate replies and route complex inquiries to the right HR person for quick and personalized responses. Call 1.800.223.1711 for technical or non-technical questions regarding your supported Oracle products, product downloads, My Oracle Support portal, or related support questions. We would like to show you a description here but the site won't allow us. Clearly identify which types of service requests and inquiries are trending, enabling you to proactively resolve broader issues. Chat Hours: Monday - Friday 8:00 am - 8:00 pm CDT. We understand that implementation is a critical time. Click Here for Oracle Fusion Self-Service. Maintenance and Skilled Labor. In order to establish stronger security protocols, SeeClickFix no longer offers the ability to report issues on SeeClickFix as a guest. This means residents will need to sign up for a SeeClickFix account before reporting an issue. The Office for Institutional Equity has been designated to handle inquiries regarding non-discrimination policies. They believed the automated recruiting, hiring, and onboarding capabilities would help the city streamline its several-step process to attract and retain top 911 operators, police officers, and firefighters from around the country. To request help, submit a service request online. You can also view our calendar for announcements and upcoming events, participate in industry-specific discussion forums and idea labs, and receive notifications of release updates, upgrades, and new product functionalities. COVID-19 Updates. Start Enrollment. Got a Question? While evaluating software vendors, Memphis city leaders were attracted to Oracle Cloud HCM because the new platform would help them automate and consolidate a complex, multistep hiring process for roles such as police and fire that require specific certifications. Oracle Learning Subscriptions are an ideal way for implementers, administrators, and core functional team members to learn about your Oracle Cloud applications. Log in to My Oracle Support to log your service requests and get help. Oracle HR Help Desk is a scalable and unified service request management solution that makes it easy for employees to find answers without the risk of sensitive data getting into the wrong hands. Citizens can also report issues by downloading the Memphis 311 app from the Apple store or Google Play store. section "Add" button . 2. Click on the . Video: Have a service request, like a missed garbage collection, a pothole, or a code violation? relative. Beware of phishing emails that attempt to lure you to malicious websites. Watch for email notifications about your password changing. All service requests during implementation will be directly routed to your implementation team within your chosen time zone. 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