Are you sure you want to do this? I'm very grateful for the level of understanding during the . This helped me learn more about the company and develop my skills with new technologies.. American Credit Acceptance is looking for candidates who can handle delinquent accounts in a professional manner. Credit Acceptance Corp Reviews. Include: Payment Voucher & Account Number on Check. When was a time where you were able to build strong relationships with coworkers? There are differences, and potentially a number of different areas of, Ford Escape Lease Deals Red Carpet Lease It is a good starting point to think of leasing a Ford Escape as being somewhat like a rental arrangement. Answers to commonly asked questions ; Make a Payment. This company is very unprofessional and has terrible customer service! I set the payment on the 12th so I made sure I could pay my rent on the first . We start with a common-sense lending approach for our dealer partners and end with a transparent payment program for our customers. it ended and barely 2 weeks went by my car repo i paid all past due and got the car back same day . American Credit Acceptance Corp Contact Information. American Credit Acceptance Employee Reviews for Customer Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. Get unlimited free credit scores & reports. Example: I would say my biggest weakness is being overly organized. Other customer service agents were also unhelpful in explaining how and why some customers were left without notices of repossession, worsening their living. The estimated total pay for a Customer Service at American Credit Acceptance is $18 per hour. Auto Credit Car Loans How To Get Best Deals. 4,197,855 reviews on ConsumerAffairs are verified. Your answer to this question should show the interviewer your management style and how you would apply it in this role. Type. From a customer's point of view, the company has partnerships with approximately 3500 dealers across the USA. Pay your Credit Acceptance bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. Weekdays . Ive been very lucky to with these people. Funding. In addition, this information does not originate from us and thus, we do not guarantee its accuracy. Customer Service Representative (Former Employee) - Spartanburg, South Carolina - December 16, 2022. The company, Regional Acceptance Corporationhttps://www.regionalacceptance.comhttps://www.regionalacceptance.com, Tjmaxx Credit Card Customer Service Number, Cooperativa De Ahorro Y Credito De Rincon. This business is in an industry that may require professional licensing, bonding or registration. There are a number of reputable review sites such as Credit Karma, Better Business Bureau, indeed.com etc where the majority of reviews either relate to specific instances of poor customer service, or gripes about interest rates and repossessions etc. 961 E Main St You'd be lucky to get any correspondence from them until it's too late. Payoffs. . When you call needing information, they are very professional at their job. Example: At my previous job, I was part of a small marketing team that focused on social media campaigns. Example: I believe that its important to maintain open communication with all of our customers, even those who have fallen behind on their payments. You are about to be redirected to the AppOne Portal. Box 551888, Detroit, MI 48255-1888. Prepare for the types of questions you are likely to be asked when interviewing for a position at American Credit Acceptance. By Phone. Contact Example: I have used several different kinds of tools to track performance metrics in the past. 59 jobs at American Credit Acceptance. If you have a complaint or credit dispute, CLICK HERE. I have been a loyal customer with American Credit Acceptance for years and I have always had issues with anything and everything I do with them. Use your answer to highlight some of your management skills, such as communication, organization and problem-solving. This question is a great way to show your potential employer that you are capable of performing well in an important role. Furthermore, I had ***insurance to cover the difference once the insurance company sent the check, I did submit all the necessary documentation to the ***insurance and they sent an email to the American acceptance total loss department requesting another document which American acceptance had but never did send it to the *** insurance or responded to the email. I was not near my house today, and someone, $$ cash for junk cars $$ No titles needed 7 days a week pick up Call or text, Tired of waiting in line at the auto repair shop and wasting precious time out of, Im offering mobile auto repair services in Greenville SC and surrounding areas 1st. Log in to the Customer Portal. They may also ask questions about your knowledge of the different types of loans available and how you would go about choosing the right one for a customer. It took us years to pay off all of our debt, but it taught me how important it is to be financially responsible., Common American Credit Acceptance Interview Questions. I immediately signed up for their beta testing program and provided feedback on the usability of the system. Learn about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. Commercial Customer Service Representative. Here's the various ways to get in touch. Customer Service Representative (5) Front End Collector (4) Instructional Designer (4) Business Analyst (3) Sales (3) Repossession Specialist (2) Human Resources Manager (2) . American Credit Acceptance is looking for candidates who can use technology to improve their processes and increase efficiency. Give us a shout at 1-888-556-4616. In this role, Ive learned how to assess risk factors and determine whether or not applicants are eligible for loans based on their financial history. 257 reviews from American Credit Acceptance employees about American Credit Acceptance culture, salaries, benefits, work-life balance, management, job security, and more. Pay your American Credit Acceptance bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. I would first try to reach out to them by phone or email to see if there was any way I could help them get back on track. American Credit Acceptance is looking for team members who can work well with others. What salary does a Customer Services. Customer Service: (866) 202-6916. background-color: #041e42; Dealer Support 855-295-8810 Underwriting: Option 1 Funding: Option 2 Sales: Option 3. Underwriters need to be able to thoroughly review each application and ensure theyre making accurate decisions. Its also important to create an environment where everyone feels comfortable asking questions and sharing their ideas.. Find Jobs. 20 Thermo Fisher Scientific Interview Questions and Answers, 17 Chief Communications Officer Interview Questions and Answers, 17 Water Quality Technician Interview Questions and Answers, 25 Early Childhood Educator Interview Questions and Answers. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. This leaves them in a sense of limbo is what is happening and inevitably they fear the worst and may invoke fairly drastic measures. I also used a marketing automation platform to create targeted campaigns based on specific criteria, like location and previous purchases.. position: absolute; 2016 - Service Specialist . BBB is here to help. Operation Hours. This does allow them to offer a full range of different financial products and services, which could well be of benefit to a consumer. Then she said shed have to review the call but it would take 48 hrs .. ridiculous . U.S., Canada and Puerto Rico. Do Not Sell or Share My Personal Information. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? The Company is headquartered in Spartanburg, South Carolina. The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. In addition, it is not the financial institutions responsibility to ensure all posts and questions are answered. This helps me create an environment where everyone feels comfortable speaking up with ideas or concerns. There are less expensive forms of credit available such as . (866) 544-3430. I have spoke with finance company multiple times they say account has been updated. ACA has successful relationships with the largest new and used . About us. Follow your bank's instructions for bill payments. Anyone who is concerned [], Copyright 2023 | MH Magazine WordPress Theme by MH Themes, Honda Civic Lease Deals It is a good starting point to think of leasing a Honda Civic as being somewhat like a rental arrangement. American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast. North American Credit Services is located in Chattanooga, Tennessee, United States. Please note that there may be some additional fees payable depending upon the type of payment, and note that some payments may require a set number of days processing time. Urgently hiring. This should always be confirmed for any firm notice to pay off the loan or transfer to another lender is agreed. Dallas, TX 75320-4531. where. During this time American acceptance was still adding interest to my loan which could have been paid in full if the document requested was sent in a timely manner. Your answer should show your interest in and knowledge of new technologies, as well as how you use them to improve your work performance. Repo Recovery Specialist. Coordinate, : 33.6046986636, -84.3797870096 ; Phone, : +14043634835 ; Email, : ; Social, : facebook.com/pages /American-Credit-Acceptanc.. 7 people like this. Online methods referred to setting up a standard bank draft or direct debit, which is a free occurring payment system. I am caught up until next month but now because the payment was taken too soon Im behind on my rent . Existing Customers. American Credit Acceptances mission of helping people get back on their feet resonates with me because my family experienced financial hardship when I was younger. 22 salaries. Address: 961 E Main St FL 2 Spartanburg, SC 29302-2185. Sunday Closed. Website: https://www.americancreditacceptance.com. 1,001-5,000 employees. This is absolutely the worst decision that I couldve ever made. Box 932986 Atlanta, GA 31193-2986. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. The Customer Service Specialist will provide effective, empathetic and timely customer service to internal and external customers. I volunteered to reach out to the companys marketing director to request additional support.. Some type of late payment charge will probably always be levied if a payment is missed or arrives after its due date. Argentina. Ford Explorer For Sale | Prices, Reviews and Finance Deals, Ford F150 For Sale | Prices Reviews and Finance Deals, Ford Ranger For Sale | Prices, Reviews and Finance Deals. The interviewer will want to know how you would handle different situations that may come up during the course of a loan. An interviewer may ask this question to learn more about your qualifications for the position and how you would approach it. They agreed, and I helped them find an affordable payment plan.. Welcome to American Credit Acceptance. Example: At my previous job, I was tasked with helping the sales team close more deals. Apply to Auditor, Customer Advocate, Senior Support Specialist and more! How BBB Processes Complaints and Reviews. Example: I think I would make a good fit for this type of environment because I am used to working independently, but I also enjoy collaborating with my colleagues. Contact American Credit for complete details. Must, Credit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. Start Here. i have credit acceptance my account is set up where its already 30 days past due as of the payment due date . 17,617 Reviews. Easily apply. They, Hannah R. said: These guys are amazing!! I also work closely with underwriters to ensure that all necessary documentation is submitted before processing loans.. . Hence I should owe nothing to them. Im excited to be almost paid off. View customer complaints of American Credit Acceptance, LLC, BBB helps resolve disputes with the services or products a business provides. width: 100%; I thought this company was different from all the other reviews Ive seen and now i understand why this company is rated what its rated . Founded in 2007, American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast. As with other types of review site, and its little genuine feedback regarding salaries or financial compensation that is of real benefit to potential employees.. That seems to be a reluctance amongst companies generally to really advertise how much they pay staff, or what other benefits they give them by way of health insurance, vacation etc. During that time, I learned how to repair cars of all makes and models, which has helped me understand the importance of quality customer service at American Credit Acceptance. padding: 0 0 15px 0; This is an opportunity for you to show that youre aware of current trends in the market, including any challenges or opportunities facing consumers. Call customer service. I called and they said a refund was never issued . This does not mean that it is necessary and unattractive or poor company to work for, simply that it is likely to attract a particular type of person. Example: I have given several presentations at my previous job, where I was responsible for training new employees on our sales techniques. Phone Directory. Please send your payment at least 5 business days before your scheduled due date to allow time for mail delivery and processing. Skip to Content . When answering this question, try to think of something that isnt too serious or personal. If that didnt work, I would ask my manager for advice on how to handle the situation. Phone Numbers: Bank Payoffs | C.U. Box 965 Chadds Ford, PA 19317. Flagship Credit Acceptance P.O. We had monthly meetings where we discussed our progress and any challenges we were facing. Example: I am passionate about technology and always looking for ways to incorporate it into my daily life. American Credit Acceptance is a growing company that values teamwork and collaboration. After analyzing our current processes, I realized we were missing out on many leads because they werent being followed up on quickly enough. Wasn't what I thought I was buying when I bought this car. Is There a Minimum Credit Score for a Car Lease? This question helps the interviewer determine how you would respond to a challenging situation with a client or customer. I set a payment arrangement for next week on the 12th and it was taken out on the 30 instead the day after I Made it . Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. Customers normally want payoff details for two reasons. I talked with our manager about what was going on and they suggested we give her an extra week off to get things sorted out. When buying a car through this company or any other in effect, it is a good idea to get a full range of contact details, both with the company and the dealership, and be fully aware of all local and state laws regarding consumer protection in terms of the initial sale, any cooling off period and consumer rights during the term and pay off the loan. What do you think makes a successful manager? Nashville, Tennessee. My car was repossessed from American credit acceptance corp. My last payment on my vehicle was on November 16 2022. Insurance Loss Payee Flagship Credit Acceptance P.O. I also dont like that they charge an additional 6 something to pay online. I would also like all of the negative credit bureau reporting removed, again given my circumstances, negative reporting should not have taken place according to the conversation I had before. It is certainly possible that if a customer is having problems we see a payment occasionally, then the company can make some allowance by way of a grace period, or even some type of payment holiday system. Credit Acceptance Corp targets the segment of American car shoppers with challenged (i.e. Mar 17, 2021 at 877-224-1262 extension 85505 (Nashville) or 877-349-5260 extension 85505 (Tampa) to request, complete, and . 9.0 miles away from American Credit Acceptance. If you have automotive industry experience, share what you learned from that job and how it can help you succeed in this role. I love doing business with ACA. Realistically this is likely to be something they are able to do. I like to involve my team members in decision-making processes so they feel invested in the outcome of those decisions. Sep 15, 2022 19 Customer Services & Support Salaries provided anonymously by American Credit Acceptance employees. Your web browser (Internet Explorer) is out of date and no longer supported. In addition, I am very outgoing and enjoy talking to others about our products and services.. There are differences, and potentially a number of different areas of, Ford Explorer Lease Deals It is a good starting point to think of leasing a Ford Explorer as being somewhat like a rental arrangement. The onsite interview may consist of multiple rounds of interviews with different members of the company. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. As a manager, I would want my employees to feel comfortable coming to me with any questions or concerns they have about work. Login - Credit Acceptance. You are about to be redirected to Speedpay, an ACI Worldwide Company. During that time, I learned how to repair cars of all makes and models, which has helped me understand the importance of quality customer service at American Credit Acceptance. Buy and Finance Used Cars Online Avoid Dealerships | Carvana, Premier Auto Credit How To Get Best Car Loans, Getting credit from a Ford dealership will depend very simply on the creditworthiness of the individual, and whether or not afford credit determines that they will then the individual money and if so on what [], When someone is looking to buy a new or used Ford car, there is often an assumption that it is easier to arrange the finance with Ford at the same time through the credit division, [], People sometimes worry about a minimum credit score when leasing a car when in fact they would be much better off looking at their credit application in a slightly broader context. American Credit . We're dedicated to empowering the emerging credit consumer to purchase reliable and affordable transportation. Thanks!! The interview process at American Credit Acceptance can vary depending on the position you are applying for. Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. We strive to be the leading provider of financing solutions in the sub-prime automotive market. Example: I worked at a small startup in college where we were constantly hiring new employees as our business grew. Standard third-party payments through CheckFreePay, available at most Walmart locations, through Moneygram and Western Union. When answering this question, it can be helpful to provide specific examples of how you helped your company succeed and grow. Can you give an example of how you helped a team reach their goals? Companys marketing director to request, complete, and more application and ensure theyre making decisions! Can you give an example of how you would respond to a challenging situation with a Credit,... 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